Patient Ambassador & Clinic Office Coordinator
JOB TITLE: Patient Ambassador & Clinic Office Coordinator
STATUS: Regular Full-Time, Non-Exempt
The newly established MyHouse Clinic is searching for a professional, compassionate and knowledgeable individual to fill the position of Patient Ambassador & Clinic Administrator. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, medical personnel and staff. In addition to being responsible for the non-clinical aspects of the day-to-day operations, you will be providing supportive services to promote participant access to medical care and increase participant self-sufficiency while helping clients overcome barriers to accessing medical care and creating/maintaining a healthy lifestyle.
- Serve as the main point of contact for patient inquiries and answer questions
- Work closely with office medical providers and support staff to provide the best patient experience
- Complete medical intakes for clinic patients, including needs assessments, patient mental health questionnaire and appropriate referrals for supportive assistance.
- Maintain complete and accurate records for all clients.
- Provide office administration services as appropriate (i.e., office supply maintenance and ordering; incoming/outgoing mail).
- Participate in multiple disciplinary team meetings.
- Provide mediation and advocacy with service providers on the client’s behalf to develop a workable plan to maintain access to medical care.
- Create and maintain consistent communication channels between several parties (i.e. medical case managers, therapists, medical office staff, peer navigator, referral sources, collaborating agencies).
- Provide information and referral assistance regarding available support.
- Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
- Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
- Provide pro-active follow-up after medical visits to ensure client satisfaction and understanding of follow-up medical care plan, referrals and physician instructions.
- Maintain accurate daily logs records, monthly outcome reports, and files for each client.
- Arrange transportation for clients to medical / support services appointments as deemed necessary.
- Complete all appropriate data reporting forms.
- Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
- Bachelor’s Degree in Human Services preferred or related experience.
- High business acumen and acuity
- Strong interpersonal and leadership skills to build credibility as a “peer” across all levels
- Experience in conducting in-services / presentations
- Demonstrated knowledge of patient experience processes and service excellence strategies
- Able to handle sensitive patient information with confidentiality
- Excellent customer service skills
- Excellent communication skills, particularly listening, mediation, and writing skills
- Possess strong organizational skills with ability to meet a demanding workload
- Detail oriented to complete requirements of files and contract compliance
- Creative thinker/adaptive personality
- Concentrated record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state. and local government agencies and funding sources.
- Experience with computer and knowledge of Microsoft Office.
- Sensitivity to cultural and socioeconomic characteristics of population served.
- The ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
- The ability to work collaboratively with other personnel and/or service providers or professionals.
- The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
- Knowledge of the Ryan White Program.
- Spanish speaking ability is an added asset
- Patient Marketing and Sales, RM, account management, brand management, and/or other related experience in the healthcare industry.
Salary: Competitive non-profit compensation
Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 13 paid holidays and more.
Nashville CARES is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or gender identity. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are.
People with lived experience of substance use, incarceration, homelessness, and sex work; people of color; members of the LGBTQIA+ community; and, people living with HIV and/or hepatitis C are encouraged to apply.
The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.
How to Apply
- Date Posted: August 31, 2020
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Health (Physical, Mental)