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Cheekwood Estate & Gardens

Part-Time Membership Customer Service Representative

Cheekwood Estate & Gardens

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Job Summary

Working closely with the Membership Manager, this position provides excellent customer service to Cheekwood members and not-yet members by phone, email and in person.

Job Responsibilities

  • Responds to general membership inquiries via phone, email, and in-person visits. Documents appropriate correspondence in constituent records for future reference
  • Serves as primary contact for Cheekwood Membership phone line. Receives incoming phone calls with the ability to inform callers of Cheekwood membership levels, benefits, and value; as well as inform callers of Cheekwood events, times, prices, etc. Directs calls to the appropriate departments, as necessary
  • Processes membership renewals, new memberships, and gift memberships in the Blackbaud Altru database. Ensures constituent and payment information is entered accurately and promptly
  • Perform daily ticketing sales, advance sales, and other registrations for members in Altru database
  • Serves as backup for Visitor Services Representative when necessary. Welcome and greet all visitors while explaining the benefits of Cheekwood Membership and the collection of admission fees, while providing excellent customer service to all guests
  • Offers support to volunteers/interns as needed
  • Performs other projects or duties assigned by supervisor as needed

Qualifications

The ideal candidate will have a high school diploma or equivalent, a college degree preferred. Must have an energetic and pleasant personality with excellent oral communication skills;  customer service skills; professional attitude; strong attention to detail and computer skills. Experience with cultural attraction, nonprofit institution and/or membership organization is preferred. Must have the availability to work 21-28 hours weekly including Saturday’s.

Additional Information

Benefits

Discounts in Gift Shops and Cafe29, complimentary Cheekwood Membership and the ability to work in a beautiful environment.

How to Apply

Please send letter of interest and resume to Penny Bruckse, Vice President of Human Resources. at Pbruckse@cheekwood.org.

Cheekwood is an equal opportunity employer

Details

  • Date Posted: August 25, 2020
  • Type: Part-Time
  • Job Function: Administrative
  • Service Area: Arts / Culture
  • Start Date: 09/07/2020
  • Working Hours: 21-28 hours per week