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Stepping Stones Safe Haven, Inc

Overnight Shelter Monitor

Stepping Stones Safe Haven, Inc


Job Summary

The Overnight Shelter Monitor provides security and support to guests in the overnight program. The Overnight Shelter Monitor helps ensure dinner is provided/served and evening housekeeping duties are completed by guests. The Overnight Shelter Monitor also works to ensure the safety procedures are followed to ensure the security of the guests. The Overnight Shelter Monitor may assist in data entry and special projects as needed.

Job Responsibilities

  • Understand and demonstrate Stepping Stones Safe Haven’s (SSSH) three core values: compassion, consideration, and consistency.
  • Provides overnight coverage for the shelter, either from 5 pm or 7 pm to 7 am.
  • Provides excellent customer service, encouraging guests, and providing supplies needed day to day.
  • Assist with the evening meal, serving when needed.
  • Ensure housekeeping duties are completed by guests according to the assigned chart. Assist with obtaining supplies and answering questions as needed.
  • Ensure the shelter operates in a safe manner, following procedures to ensure security for all guests.
  • Intervenes with de-escalation techniques in situations of interpersonal conflict between guests. Reports issues to the Shelter Manager, Case Manager, and/or Executive Director.
  • Maintains written and oral communication of incidents in accordance with policies.
  • Assists with light administrative duties as assigned.


  • High School Diploma, GED, or equivalent required
  • 1-2 years in customer service, social services, security, or administration required
  • Knowledge of homelessness and trauma-informed practices a plus
  • Driver’s license and auto insurance

Additional Information


As a part-time position, we do not currently offer paid time off. We will provide flexible scheduling around holidays.

How to Apply

Please send a resume and cover letter to Lacey.Wilkins@steppingstonestn.org. Please include “Overnight Hostess” in the subject line.


  • Date Posted: March 29, 2021
  • Type: Part-Time
  • Job Function: Other
  • Service Area: Housing
  • Start Date: 04/26/2021
  • Working Hours: Nights will vary, shifts will be a maximum of 5pm to 7am; with no more than 2 shifts per week.