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Social Services

Outreach Program Manager-Social Services

Social Services


Job Summary

The Metro Homeless Impact Division (MHID) is dedicated to ending homelessness in Nashville. MHID is aligning its approach with values and solutions that are housing-focused, person­ directed, and data-driven. The primary purpose of the Homeless Outreach Manager is to provide a consistent demonstration of MHID’s values and mission while leading the Outreach Team. The Homeless Outreach Manager leads a team of Outreach employees in joining other outreach staff to build trust and mutual relationships, and to promote the strengths and capabilities of people as they work to obtain permanent housing. The main goal of the Outreach Manager is to lead community efforts and services for people experiencing literal homelessness who live in encampments and the streets by aligning resources that lead to housing. In addition, the Outreach Manager is expected to coordinate services among provider agencies involved in street outreach services.

Job Responsibilities

The Outreach Program Manager responsibilities include data collection and analysis, representing our organization at community events and resource fairs, organizing events, and coordinating volunteer activities. Position will lead, supervise, and delegate tasks to Outreach Team Members.  Successful candidates will have excellent communication, interpersonal, and organizational skills, be skilled in the use of institutional databases and research methods, as well as in handling administrative duties.

Typical Duties

  • Lead a robust team using trauma informed care, motivation interviewing, critical intervention, de-escalation tactics, and other research based best practices.
  • Manage outreach services provided to people who are sleeping outside in Davidson County with the goal of developing trusting relationships that allow to effectively assist people in obtaining housing. Outreach is defined as going to parks, bridge viaducts, forested areas, and other places where people camp and live.
  • Supervise and support processes that reduce harm to people experiencing unsheltered homelessness and advocate for people living outdoors while encouraging them to access shelter and services.
  • Coordinate resources and create opportunities for people to transition into permanent housing, including assisting with access to needed supportive services and employment.
  • Emphasize a strengths-based approach that supports people in their efforts to move off the street and out of encampments.
  • Build and maintain collaborative relationships with Metro Nashville Police Dept., Metro Council Members, social service agencies, businesses, government agencies, and neighborhood organizations.
  • Implement and oversee special projects that foster and improve collaboration among partner agencies that work together to end and prevent homelessness.
  • Assist in the development and implementation of a coordinated, outcome-oriented community outreach plan and lead efforts to bring more outreach groups together around a housing-focused, person-centered approach within Nashville’s coordinated entry system.
  • Review and monitor the Outreach Team’s data in accordance with Metro HUB system, HMIS and CE requirements, along with other systems that may be requested by the supervisor.
  • Create new partnerships with faith-based communities that provide outreach services.
  • Monitor for timely and accurate narrative of contact with people experiencing literal homelessness that includes updates on service delivery and other efforts to transition to permanent housing.
  • Spend the majority of time doing active outreach (outside of an office setting) to build relationships with people, and coordinate with other service providers to reduce duplication of relationships with people, unless directed otherwise (example: when helping out at a Metro operated shelter).
  • Create and incorporate housing navigation to people who have been falling through the gaps and are among the most vulnerable people experiencing chronic or at risk of chronic homelessness.
  • Interview, hire, and train and evaluate team members.
  • Develop community training platform, conducting informational presentations at universities, clubs, and civic groups.


Minimum Qualifications

Any combination of education and experience that would prepare the incumbent to perform the duties of the position at the appropriate level. Employees would typically have a Bachelor’s Degree and some experience in program management or development.

Valid Driver’s License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

  • 3 years of experience in managing a team
  • 5 years of experience in the field working with people experiencing homelessness
  • Strong industry knowledge
  • Experience with institutional databases, public access sites, and primary research skills
  • Experience with budget management

Additional Information


Full-time, Civil Service positions –
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety – Sworn and Civilian positions –
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non-Civil Service positions – Visit HR and Benefits webpages for more information.

Full-time, Non-Civil Service positions – contact hiring department for benefits information

Seasonal/Temporary positions – no benefits offered.

How to Apply





  • Date Posted: December 7, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Salary Range: $52,574.62 Annually
  • Working Hours: 40 hrs/wk