Operations Manager

AGAPE Morning Star Sanctuary

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Job Summary

Morning Star Sanctuary, a biblically-based organization that exists to provide refuge for victims of domestic violence and their children consistent with AGAPE’s Mission and Statement of faith, is now hiring for the following position:

Position Title: Operations Manager

Reports to:  Domestic Violence Program Director

Purpose:  To assist in the daily oversight of program operations for AGAPE’s residential domestic violence shelter and court advocacy programs.  The Operations Manager position serves as a key role of the administrative team, supporting AGAPE domestic violence program’s business activities.  The Operations Manager will serve as a point of contact for program vendors, volunteers, and in-kind donors.  This role will provide grant oversight and management for select funding sources in coordination with AGAPE’s Executive Director, Business Operations Director, and grant writers.  The Operations Manager will perform select personnel management activities, and plays a key role in the hiring process, employee onboarding, payroll, and personnel file management.  The Operations Manager will be familiar with all relevant federal and state guidelines to ensure operational compliance with funding sources.

Job Responsibilities

Duties and Responsibilities:

Administrative: Works with the Domestic Violence Program Director and AGAPE leadership to ensure residential and court advocacy program policies and procedures comply with federal rules and regulations.  Ensures staff are providing proper documentation of services and maintaining client files in accordance with federal rules and regulations/funding guidelines.  Assists Director of Business Operations and AGAPE accountant as needed to determine and track expense allocations for contracts.  Makes operational purchases for the residential emergency shelter and court advocacy programs.  Serves as a point of contact for program vendors, including maintenance technicians, lawncare, pest control, security technicians, and cleaning company services. Assures, in cooperation with Residential Program Manager & Director, campus security and safe technology practices.  Performs other administrative tasks: answers domestic violence program’s business line, plans and coordinates volunteer events/services, stocks office supplies, receives and distributes program mail, manages program’s events calendar, coordinates delivery of in-kind donations, and assists and informs program staff with operational concerns and announcements.

Reporting:  Creates program reports in accordance with federal and state guidelines to ensure operational compliance with funding sources.  Provides monthly, quarterly, biannual, and annual statistics/reports to Program Director/Executive Director to reflect program activities and outcomes.  Prepares and oversees grant audit reviews and program monitoring.  Participates in grant management trainings as required by funding sources.   

Personnel Management: Recruits and responds to volunteer inquiries.  Manages job boards and participates in the interviewing and hiring of new residential and court advocacy program staff and volunteers.  Makes hiring recommendations to Residential Program Manager and Director.  Onboards new staff and volunteers. Assists in staffing court advocacy shifts in coordination with Director.  Reviews and assists in approving employee payroll for residential and court advocacy program staff.  Creates and manages personnel and volunteer files to ensure compliance with program funding sources.  Ensures staff complete annual trainings required by the organization and program funding sources.

Qualifications

Qualifications:

Must be a competent professional with excellent interpersonal and communication skills, maintain confidentiality, ability to take initiative, conflict management, culturally sensitive, team focused and collaborative, and ability to clearly/objectively document information.

Qualifications include:

• BS/BA in Business Administration or related field or equivalent training and work experience
• Knowledge of grants and residential/shelters preferred
• Team player with leadership skills
• Analytical with problem-solving ability
• Proficient in MS Office

AGAPE’s Purpose:

In accordance with AGAPE’s Mission and Purpose, all staff of AGAPE and any program of AGAPE will be an active member of a local church and serve in harmony with AGAPE’s Statement of Faith signed annually by all those who provide services on behalf of AGAPE.

Additional Information

Benefits

How to Apply

If you are interested in joining the staff at AGAPE, please email a cover letter and your CV/resume to opportunities@agapenashville.org.

Details

• Date Posted: April 24, 2023
• Type: Full-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Working Hours: 40 hrs/wk