Office Manager | Scheduler

BridgesWEST | Memphis

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Job Summary

The Office Manager/Scheduler for BridgesWEST reports to the Director of BridgesWEST and to the Vice President of Interpreting Services for Bridges for the Deaf and Hard of Hearing. The Office Manager/Scheduler will be a strategic and critical support to BridgesWEST, managing office functions and the scheduling of multiple interpreters for multiple customers. The successful candidate will be a hands-on and participative manager, able to work independently but also to take direction. This full-time position will engage in education and advocacy for access as needed. The perfect candidate will be fully immersed in a strong relationship with the staff, interns, clients, and the agency.

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The mission of Bridges for the Deaf and Hard of Hearing is to build access, equity, and inclusion in partnership with the D/deaf, Deaf-Blind, and Hard of Hearing communities through advocacy, education, empowerment, and effective communication. That’s been our commitment for 95 years, and we are as dedicated to this purpose today as we were in 1927.

Job Responsibilities

• Communicate regularly with interpreters (contracted and staff) in order to fulfill requests in Shelby and surrounding counties in the Mid-South.

• Coordinate schedules of both staff and contract interpreters. • Maintain online scheduling system and online hours to ensure accurate pay and billing.

• Answer phone calls for the agency.

• Provide new customers with agency policies and procedures.

• Perform or ensure completion of customer confirmation calls.

• Monitor feedback from the hearing, Deaf, and interpreting community and assist in finding solutions to any issues that may need to be addressed.

• Engage in customer satisfaction duties as needed including but not limited to customer follow-up visits and meetings with customers where a relationship needs to be repaired or supported.

• Maintain after-hours schedule for on-call interpreters. • Provide exceptional customer service to those the agency serves. • Develop and maintain a positive working relationship with requesting entities.

• Have a working knowledge of ADA as it applies to the D/deaf, deaf-blind, and hard of hearing communities and be able to provide education and advocacy as needed

. • Serve as the point person for office manager duties including:

• • Maintenance
  • Mailing
  • Supplies
  • Equipment
  • Bills
  • Errands
  • Shopping

• Schedule meetings and appointments.

• Organize the office layout and order stationery and equipment.

• Receive, log, and distribute mail.

• Answer incoming calls.

• Maintain the office condition and arrange necessary repairs.

• Organize office operations and procedures.

• Coordinate with IT on all office equipment.

• Ensure that all items are invoiced and paid on time according to financial policies and procedures by working with the Finance Manager.

• Manage contract and price negotiations with office vendors and service providers.

• Provide general support to visitors.

• Liaise with facility management vendors, including cleaning, catering, and security services.

• Travel to/from Nashville as directed for trainings and other meetings.

• Other duties as assigned.

Qualifications

• Proven experience as an office manager, front office manager, or administrative assistant
• Knowledge of office administrator responsibilities, systems and procedures
• Proficiency in MS Office; strong written English skills
• Hands on experience with office machines (e.g. fax machines and printers)
• Familiarity with email scheduling tools, including Outlook calendars and scheduling databases
• Ability to manage a variety of personalities and priorities
• A successful track record in setting priorities; keen analytic, organization and problem solving skills
which support and enable sound decision making
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and
work with a variety of internal and external stakeholders
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• A creative mind with an ability to suggest improvements
• Conversational fluency in ASL
• Experience with the Deaf and/or hard of hearing communities
• Fluency in American Sign Language.
• Knowledge of office responsibilities, systems and procedures.
• Excellent communication and relationship-building skills working with a variety of internal and
external stakeholders.
• Personal qualities of integrity, credibility, and dedication to the mission of Bridges for the Deaf and
Hard of Hearing.
• Ability to function as part of a team and to take direction while also being able to work
independently and in a start-up environment.
• Strong professionalism, self-awareness, respect, courtesy, common sense, humor, and grit.

Additional Information

Benefits

How to Apply

To apply, please submit a cover letter, resume, and references to info@bridgesfordeafandhh.org. Applicants will
not be considered unless all requested elements are provided. No phone calls please. Review of applicants will
begin on 9 October 2022, and continue until the position is filled.

Details

• Date Posted: October 7, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Social / Human Services
• Start Date: 10/17/2022
• Working Hours: 40 hours