2024 Membership Renewal is now open! Renew your organization’s membership today and take advantage of our early bird special!

CASA Nashville

Office Administrator

CASA Nashville


Job Summary

This role is critical to keeping our operations running smoothly. The ideal candidate is an administrative professional who is looking for a job with purpose and meaning.  This is full-time exempt position, reporting directly to the Executive Director. This role will support both administrative office functions as well as development/fundraising admin support.  

Job Responsibilities


Essential duties and responsibilities include the following: other duties may be assigned:

Duties and Responsibilities:

  • Perform general office duties such as ordering office supplies, maintaining records management systems, sorting, and distributing mail, and running errands to bank, post office, and other destinations, as needed.
  • Perform bookkeeping functions to include A/P, A/R, journal entries, tracking of expenditures, and making bank deposits.
  • Process and record donations into donor database, Donor Perfect.
  • Supports development activities as assigned including direct mailings, event administration and event volunteer management.
  • Provide administrative support to Executive Director and Staff as needed.
  • Provides administrative support to CASA’s Board and Advisory Board, including scheduling meetings, ordering lunches, preparing materials for meetings, and taking minutes.
  • Serve as the primary point of contact for onsite visitors, vendors, and subcontractors.
  • Assume responsibility for efficient operation of office equipment.
  • Coordinate the scheduling of routine office maintenance with outside vendors.
  • Answer and direct incoming calls. Providing resource information, and support as needed.
  • Regular attendance during office hours and reliable transportation required.


  • Support an agile and nimble organizational culture by carrying out work with flexibility and creativity while maintaining professional standards and ethics in diverse settings.
  • Model and promote healthy interpersonal relationships with and among team members; manage conflict as it arises.
  • Recognize and demonstrates positive team building behaviors that promote a healthy and productive work environment and helps motivate staff and volunteers to outstanding performance.
  • Demonstrate collaborative decision making within the team and provide peer support.
  • Demonstrate genuine relationships by cooperating with others and handling disagreements or conflicts directly with the person(s) concerned in truthful and open manner.
  • Ensure complaints are handled in accordance with agency policy. Assist with processing complaints; assist with conducting complaint investigations and assist with generation of recommendations regarding investigation outcomes.
  • Negotiate task, interact, coordinate and share responsibilities with fellow team members in a positive professional and respectful manner.
  • Represent agency in the community. Participate in community activities as assigned; work with community partners.

Quality Assurance

  • Stay abreast of expectations of accrediting bodies related to the assigned programs; ensure that programs continuously stay in compliance with requirements of accrediting bodies such as National CASA, TN CASA, etc.
  • Participate in required monthly PQI reviews. 
  • Assist in meeting program outcomes.
  • Participates in agency Record Review and other PQI activities



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Preferred Associates or bachelor’s degree in a relevant field. A minimum of two years of experience in nonprofit, excellent verbal, and written communication as well as great interpersonal skills required. Microsoft Office experience and basic computer proficiency required. Some social media experience preferred.

Knowledge, Skills and Abilities:

  • Communicates verbally and in writing professionally, respectfully and in a clear, concise, accurate and thorough manner.
  • Demonstrates a teachable attitude and accepts constructive feedback
  • Ability to follow protocols and procedures
  • Ability to multitask
  • Ability to process complex information
  • Knowledge and ability to utilize office equipment and computer software.
  • Reading comprehension and analytical skills
  • Assess, analyze, and identify solution strategies as program and organizational issues arise.
  • Strong customer service orientation and desire to provide appropriate assistance to any person in need
  • When possible make recommendations and offer possible strategies to improve program and overall agency operations; model and promote flexible and systemic thinking.

Certificates, Licenses, Registrations

Employee may be asked to use his or her personal vehicle for agency business, (not including commuting) on agency time. If employee is asked to drive on agency business, the employee must possess a current and valid state driver’s license and maintain auto insurance as required by law.  Employee must also show proof of insurance at the time of hire and annual verification thereafter.

Additional Information


CASA Nashville benefits include:

  • Supportive and caring environment and team
  • 12 Paid Holidays
  • Medical Insuranace (with employeer contribution)
  • 401K
  • Ancillary Benefits that include but not limited to:
    • Dental
    • Vision
    • Short term disability
    • Long term disabililty
    • Life Insurance
    • Wellness Benefits

How to Apply

Please submit all resumes and cover letters via email to casa@casanashville.org.  No phone calls, please.

CASA Nashville is an equal opporutnity employeer.


  • Date Posted: September 8, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Children / Youth
  • Start Date: 10/10/2022
  • Salary Range: $37,000-$41,000
  • Working Hours: 40 hrs/wk; M-F, 8:00am- 4:30pm