Siloam Health

Nashville Neighbors Program Manager

Siloam Health


Job Summary

Employment status          Full Time, Salaried, Exempt

Hours per week               40 (with occasional nights and weekends)

Reports to                       Chief Community Health Officer

Job Purpose

The Nashville Neighbors Program Manager is responsible for overseeing the Nashville Neighbors (NN) program, which connects refugee/immigrant families with volunteers from the broader Nashville community for a six-month period to complete a basic health curriculum and build relationships. The Program Manager will manage and administer the day-to-day operations of the program, including work with participants, volunteers, and interpreters.

Job Responsibilities

Primary Duties and Responsibilities

  • Oversee and manage program services  
  • Develop and implement long-term objectives to achieve successful program outcomes and potential program growth
  • Develop and implement participant recruitment strategies
  • Recruit, train, coach, and support volunteers and community interpreters, including conducting monthly trainings
  • Liaise between volunteers and resettlement agency staff to address concerns raised by program participants
  • Coordinate initial home visits for volunteer teams
  • Maintain and update an online resource for volunteers
  • Coordinate regular check-ins with stakeholders (interpreters, participants, volunteers, and resettlement agencies)
  • Use Microsoft Excel, Microsoft Forms, and Volgistics to record and track data and program outcomes
  • Maintain and refine program curriculum
  • Evaluate the delivery of program activities on a regular basis
  • Review background checks for interpreters and volunteers
  • Collaborate with the Director of Engagement and Volunteer & Student Coordinator for volunteer recruitment as needed
  • Assist the Development team with grant applications as needed
  • Ensure that program activities operate within the policies and procedures of the organization
  • Participate in on-going quality improvement (QI) activities within the roles defined
  • Liaise with other Siloam departments to coordinate effective and efficient program delivery
  • Represent Siloam at regularly-scheduled Tennessee Office for Refugees (TOR) meetings as needed

Other Duties and Responsibilities

  • Work in collaboration with the Refugee Clinic Coordinator as needed
  • Gather and share data and stories to show the impact of the program to stakeholders


Education and Experience

  • Bachelor’s Degree preferred
  • Cross-cultural experience, particularly with refugee populations preferred
  • Experience in program management and evaluation


  • Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values
  • Familiarity with Microsoft Office
  • Adherence to OSHA as well as confidentiality requirements
  • Ability to communicate effectively with persons from different cultural, linguistic, and religious backgrounds
  • Strong organizational skills

Additional Information


Full benefits package including medical/dental/vision insurance, life and long-term disability coverage, paid-time off, and participation in a retirement plan after one year of employment.

How to Apply

Please visit our website at to find the link to apply.  While there, browse to learn more about our Christian faith-based primary care clinic, our mission, and our core values.


  • Date Posted: September 8, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Salary Range: 42,000-45,000