Meet our 2022 Salute to Excellence Finalists!

Miriam's Promise

Mission & Program Coordinator

Miriam's Promise


Job Summary

Since 1985, Miriam’s Promise has offered hope and healing to thousands of Middle Tennessee expectant parents, birth parents, children, and adoptive families coping with issues of grief, loss, and transition. Our mission is to ensure the well-being of the child by nurturing families and individuals. We meet this mission by offering non-directive, option-based pregnancy counseling free-of-charge to the client, child counseling, parent coaching, and adoption-related services.

Miriam’s Promise is seeking a highly-motivated individual to serve as the Mission & Program Coordinator. This position will serve in a support role to the program staff as well as the CEO.

Miriam’s Promise is committed to welcoming and affirming all voices and perspectives throughout our organization. All humans are valued, regardless of color, race, religion, gender, sexual orientation, gender expression/identity, or different abilities. We know that we cannot reach our full potential unless we provide services through a lens of diversity, equity, and inclusion.

The Mission & Program Coordinator (MPC) will ensure the mission of Miriam’s Promise through communications, development, program, financial, and administrative support. The MPC reports directly to the CEO.

Job Responsibilities


  • Create and distribute the monthly newsletter
  • Create and maintain content on social media
  • Add/update content on the website
  • Answer and screen telephone calls, give information, direct calls to the appropriate staff person, and take messages when the staff person is unavailable or the caller does not choose to leave a voicemail.
  • Cultivate new referral sources ; visit with referral sources to maintain relationships


  • Open new case files
  • Close files and deliver to DCS
  • Maintain client financial files
  • Create and maintain a program for past client engagement
  • Respond to inquiries entered through the website
  • Send out and record client surveys
  • Maintain and add to case files (both hard copy and SAM)
  • Send out reference requests
  • Quarterly check of case files in concert with the DoPS
  • Schedule Zoom for webinars/ Email Zoom link to participants for webinars
  • Maintain/update agency forms
  • Provide support for the annual licensing review
  • Merge duplicate records in SAM


  • Create and maintain event mailing lists
  • Process donations: enter into SAM, make note of acknowledgement date
  • Write and mail thank you letters and gift receipts
  • Maintain monthly giving
  • Fundraising event support
  • Alert CEO of large gifts for follow up
  • Track registrations and contact info for funding events
  • Merge duplicate records in SAM
  • Research grant opportunities


  • Responsible for client billing in SAM
  • Process client and donor credit card payments
  • Make check deposits as well as copies for fiscal records
  • Communicate accounts receivable and account payable transactions to Imagine New
  • Maintain credit card reporting each month
  • Maintain fees and donations in SAM


  • Coordinate and maintain inventory for all office supplies.
  • Complete typing and other projects requested by program staff and executive leadership in a cooperative, timely fashion and type routine correspondence for area office staff.
  • Provide in-house troubleshooting for technology (computers, office equipment), and communicate with network administrator.
  • Pick up and sort incoming mail; drop off outgoing mail.
  • Copy materials as required.
  • Administrator for the phone system
  • Responsible for upkeep/maintenance of office equipment.
  • Responsible for communicating building issues with property owner.
  • Responsible for booking rooms for meetings/trainings
  • Record and generate minutes from meetings as required; staff meetings, others as requested.
  • Monitor petty cash and expense outlays.
  • Provide support for the annual financial audit
  • Participate in required in-service training and agency staff meetings


The qualified candidate will:

Possess a minimum of a high school diploma or equivalent, and prefer a minimum of three (3) years of experience in administrative management and program coordination.

Key Skills: The ideal candidate for this position must:

  • Demonstrate competency in managing multiple responsibilities quickly and efficiently
  • Demonstrate an awareness of and sensitivity to the various cultural and socioeconomic characteristics of the clients and staff members
  • Abide by the Agency’s Mission Statement and Organizational Values
  • Demonstrate strong verbal and written communication skills
  • Possess professional demeanor and skills in working with staff, clients, volunteers, and members of the community
  • Be able to use computers efficiently (i.e. Microsoft Word, Excel, data storage/retrieval, donor tracking systems, etc.)
  • Have knowledge of and abide by rules of confidentiality
  • Have a vehicle for business use and a valid TN driver’s license and current automobile insurance
  • Demonstrate the ability to work in a remote environment with minimal supervision
  • Be familiar with Mail Chimp and social media platforms (i.e. Facebook and Instagram)

Additional Information



How to Apply

To apply, please email cover letter, resume, and three references (with email/contact info) to Dietz Osborne, CEO at


  • Date Posted: May 26, 2022
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Children / Youth
  • Start Date: 06/30/2022
  • Salary Range: 18-21/hour
  • Working Hours: 30 hours/wk, M-F 9am-4pm