MEMPHIS Sr. Volunteer Services Representative

American Red Cross

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Job Summary

The Sr. Volunteer Services Representative is responsible for leading, implementing, and executing programs, projects, and initiatives to increase and strengthen the engagement of volunteers.

Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission-critical activities.

Approximately 30% of the time is spent on external recruitment and 70% on Engagement.

Job Responsibilities

• Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each Volunteer Services volunteer position.
• Subject matter expertise and regional resources for volunteer engagement best practices.
• Lead training on how to use the Volunteer Needs Assessment tool in all departments.
• Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars.
• Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs.
• Regional Point of Contact, regional support to the Volunteer Intake Processing Center.
• Manage volunteer recognition events across the region for all volunteers.
• Led the development and management of the Regional Event-Based Volunteer plan.
• Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.
• Provide support to the local leadership and Regional Volunteer Services Officer by:
• Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• Helping implement strategies and tactics to improve volunteer engagement, including the 2 annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
• Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.
• Providing reporting and metric analysis support.
• Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.
• Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools, and resources.
• Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.

Qualifications

• Education: Bachelor’s degree or equivalent combination of related education and experience required.
• Minimum 5-7 years related experience required. Volunteer Management experience preferred.
• Management experience: 1 year supervisory experience preferred.
• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Recruiting experience OR the ability to effectively communicate and represent the Red Cross mission and activities in a positive and realistic manner is required.
• Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Travel: This may involve travel. A current valid driver’s license and good driving record is required.

PREFERRED:

• Volunteer management
• Nurturer
• Good listener
• Event planner
• Great  soft skills
• Bilingual English/Spanish

Additional Information

Benefits

How to Apply

All applicants must apply online:

https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Memphis-TN/Representative-III–Volunteer-Services_RC76226

No resume will be accepted by mail, email, or fax.

Details

• Date Posted: September 27, 2024
• Type: Full-Time
• Job Function: Human Resources
• Service Area: Health (Physical, Mental)
• Start Date: 10/28/2024
• Working Hours: Typical office hours flexed to accommodate needs of the mission.