Membership Services Associate

The Gideons International

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Job Summary

The Gideons International is a faith based, membership driven organization with a single objective of winning others to Christ. Our team serves alongside Christian brothers and sisters in a caring environment while assisting Gideons and Auxiliary in their mission. This position is primarily customer service, functioning as first impressions ambassadors on behalf of The Gideons International. This position provides real-time support for our members. You’ll work in a tight-knit department that strikes a balance of fun and professionalism while using communication and technical skills to provide a great member experience. In this fast-paced environment, you’ll have the opportunity to see God at work as you use your gifts and talents to serve others.

Job Responsibilities

The ideal candidate has a heart to serve and care for others. Each interaction with a member enables us to help equip, engage, and empower them while they represent Christ on the front lines. You will be providing God-honoring, second mile service (Mt. 5:38-42) to members and non-members in the following ways:

• Receive incoming calls in a warm, friendly manner while assisting the caller and/or routing them to the appropriate personnel/departments
• Responding to electronic messages in a caring, timely, and attentive manner and/or directing them to the appropriate personnel/departments
• Receive and process USA Scripture requests (Hotels, hospitals, nursing homes, doctors’ offices, shelters, clinics, etc.), determining the appropriate members responsible for the distribution area and communicating the requests following standardized procedures
• Assist members by placing merchandise and Scripture orders
• Maintain knowledge of the products and programs to efficiently serve the members
• Assist in helping members navigate and use online member resources (websites, mobile apps),when applicable
• Practice security compliance with credit card and ACH payments
• Research membership information, as required
• Respond to letters from non-members
• Maintain membership records from multiple sources while updating member information in our database and/or ticketing system
• Process membership renewal payments
• Process applications for membership
• Be willing and able to pray with callers
• Setup tours of the building and/or help facilitate them
• Cross train for other job duties in Membership Services
• Other duties as assigned by the Manager or Team Lead
• Participate in scheduled and unscheduled meetings
• Rotating responsibilities at our Welcome Center assisting volunteers and visitors

Other Essential Functions

• Assist in preparation of letters – Correspondence declines, resignations, Life Members, Veterans
• File related membership related paperwork
• Assist in preparation for Membership Committee meetings
• Conduct inventory of membership material
• Foster relationships with vendors

• Participate as a member of internal working groups or committees
• Create and update standard operating procedures
• Assist with training new/current team members
• Fulfill hospitality schedule for inter-office, cabinet, and committee meetings
• Offer analysis to determine and prioritize workflow improvements
• To add overall value to the organization and self by taking on ever-increasing responsibility, skill sets, and spiritual growth

Qualifications

Minimum Qualifications

High School diploma or equivalent (GED)
PC experience, especially in Microsoft Office applications
Successful completion of a background screen

Preferred Qualifications

2-year Associated Degree

2-5 years of office/administrative experience

Additional Information

Benefits

How to Apply

Apply online at www.gideonsteam.org

Details

• Date Posted: May 10, 2022
• Type: Full-Time
• Job Function: Administrative
• Service Area: Religious
• Start Date: 05/30/2022
• Salary Range: 16 - 19
• Working Hours: 7:30 am to 4:30 pm