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Nashville Public Radio

Membership Coordinator

Nashville Public Radio

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Job Summary

Join the development team at Nashville Public Radio as Membership Coordinator and help make big things happen. The Development & Marketing team supports Nashville Public Radio’s stations: 90.3 FM WPLN News, and 91.One, WNXP, Nashville’s New Music Experience.

We are looking for a detail-oriented, focused team member who is an expert in communications, data entry, spreadsheets, and databases. One who can manage a high volume of transactions without error. One who would love to make genuine connections with donors, listeners, and colleagues. One who has never missed a deadline, is a self-starter and can manage a complex calendar of tasks.

Reporting to the Membership Manager, the Membership Coordinator works with the team to build a satisfied and growing donor base whose financial contributions support the mission of Nashville Public Radio. This is a position with room for growth in a fast-growing organization.

Job Responsibilities

  • Active and timely communication with listeners/members/donors, specifically:
    • Respond to member questions and concerns over the phone, through email and mail
    • Outgoing phone calls to welcome new members
    • Communicating directly with sustaining members
    • Collect current credit card information from our monthly sustainers through outgoing phone calls and emails
    • Write and mail thank you letters and tax receipts
  • Precise and accurate data entry into our listener/member/donor database
  • Participates in on-air fund drives, including both behind the scenes production and occasional on-air pitching
  • Assists with special events, both internal and external, including developing and distributing invitations, collecting RSVPs, working with caterers
  • Additional duties as assigned 

Qualifications

  • A passion for public media
  • 3 years related experience
  • Extraordinary customer service skills
  • Strong verbal and written communication skills
  • Exceptional organizational skills with attention to detail
  • High proficiency in office suites: excel, word, google docs
  • Demonstrated experience with membership databases preferred (Allegiance, MemSys, Salesforce, BlackBaud, Raiser’s Edge or similar)
  • Must have automobile and proof of insurance
  • Graphic design skills a plus

Additional Information

Benefits

In addition to being part of the meaningful mission of Nashville Public Radio, employees receive competitive salary and excellent benefits. As part of a successful public radio organization, you will get cross training and educational opportunities to expand your skill set and further your professional development. 

How to Apply

To apply, email a letter of interest and resume to memberjob@wpln.org. No phone calls. 

Details

  • Date Posted: June 17, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Arts / Culture
  • Start Date: 07/19/2021
  • Salary Range: 55000
  • Working Hours: 8:30am-5:00pm with some evening and weekend hours and flexibility