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Fifty Forward

Meals and Outreach Manager

Fifty Forward

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Job Summary

The FiftyForward Meals and Outreach Manager is responsible for management, oversight, and day-to- day meal provision through FiftyForward Fresh, FiftyForward Friends Adult Day Services, and the Knowles Center. The Meals and Outreach Manager conducts outreach, advocates for, and connects older adults, especially those most vulnerable and isolated, with meals, food, and additional resources to increase food security and decrease isolation. 

Job Responsibilities

Essential Functions (Duties/Responsibilities)

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Oversee and manage all aspects of meal and food provision through FiftyForward Fresh, FiftyForward Friends Adult Day Services and Knowles Center. Ensure programs operate smoothly in accordance with applicable licensing, safety, and grant requirements to meet or exceed agency, constituent and funder expectations.
  • Manage daily operation of FiftyForward Fresh, including Food Security Program outreach and service delivery.
  • With director of Volunteers, manage all aspects of holiday meal program, including providing oversight, preparation, and coordination for Thanksgiving and Christmas Day meal deliveries (will include working until the holiday itself)
  • Oversee ordering, preparation and submission of invoices for food, meals and supplies for meal provision across FiftyForward Fresh, Friends and Knowles programs. Maintain and coordinate working relationships with food and supply vendors.
  • Create an environment that promotes FiftyForward culture and values to attract, retain and develop staff. 
  • Train staff on department processes, customer service, and updated policies and procedures.
  • Supervise Food Security Assistant and provide task supervision for volunteers; act as a back-up, filling in as needed.
  • Work collaboratively with the FiftyForward Friends Adult Day Services Director to address participants’ nutritional needs.
  • Communicate about the Fresh meal program with new and existing customers and troubleshoot issues that arise with customers.
  • Write clearly, succinctly and effectively to convey appropriate and impactful messages.
  • Schedule, coordinate and perform outreach activities to develop collaborative working relationships with older adults and community groups serving older adults including non-profit agencies, faith communities and neighborhood groups.
  • Serve as an advocate and work with potential referral sources to identify appropriate referrals and coordinate the timely provision of food, meals, and connection to wraparound services.
  • Participate in annual budgeting process and oversees program revenues and expenses in accord with the agency-approved budget.
  • Prepare and submit in a timely manner, accurate monthly, quarterly, and annual reports on the number of persons served, units, and types of service provided and progress toward meeting annual goals and objectives. Ensure that all program, outreach, and financial goals are met on an annual basis.
  • Perform administrative program functions including invoicing customers, maintaining data in data management systems, and implementing satisfaction surveys and other evaluations.

Qualifications

Required Skills/Abilities:

  • Effective communication skills.
  • Proven ability to be flexible and work cooperatively with internal and external customers including staff, volunteers, members, customers, and providers.
  • Demonstrated skills in organization, customer service, and time and task management.
  • Ability to work independently and as a team member.
  • An interest in and sensitivity to assisting older adults.
  • A valid TN driver’s license including a good motor vehicle record, and appropriate automobile insurance.

Certifications and Licenses:

  • ServSafe and CPR/First Aid certified or able to receive certification.

Education and Experience:

Education:

  • Bachelor’s degree in social services, management, or related field. An associate degree or high school diploma with equivalent experience may be considered.

Experience:

  • 1 – 3 years’ experience in program management.
  • 1 – 3 years’ experience in meal provision.
  • 1 – 3 years’ experience in performing outreach.
  • Experience working with vulnerable populations (older adults, ethnic/racial minority communities, etc.) preferred.

Additional Information

Benefits

Comprehensive benefits package.

How to Apply

Please submit your resume to gjackson@fiftyforward.org

Details

  • Date Posted: October 8, 2024
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 10/21/2024
  • Salary Range: $47,000-$50,000
  • Working Hours: 40 hours per week