Fifty Forward

Meals and Outreach Manager

Fifty Forward

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Job Summary

Excited to oversee and manage meal and food provision at FiftyForward Fresh and FiftyForward Friends Adult Day Services at Knowles Center. Ensuring smooth program operations in compliance with licensing, safety, and grant requirements to exceed agency, constituent, and funder expectations.

#MealProvision #CommunityServices

Job Responsibilities

  • Manage daily operation of FiftyForward Fresh, including Food Security Program outreach and service delivery.
  • Oversee ordering, preparation, and submission of invoices for food, meals and supplies for meal provision across FiftyForward Fresh, Friends and Knowles programs. Maintain and coordinate working relationships with food and supply vendors.
  • Create an environment that promotes FiftyForward culture and values to attract, retain and develop staff.
  • Train staff on department processes, customer service, and updated policies and procedures.
  • Supervise Food Security Assistant and provide task supervision for volunteers; act as a back-up, filling in as needed. Work collaboratively with the FiftyForward Friends Adult Day Services Director to address participants’ nutritional needs.
  • Communicate about the Fresh meal program with new and existing customers and troubleshoot issues that arise with customers.
  • Write clearly, succinctly and effectively to convey appropriate and impactful messages.
  • Schedule, coordinate and perform outreach activities to develop collaborative working relationships with older adults and community groups serving older adults including non-profit agencies, faith communities and neighborhood groups.
  • Serve as an advocate and work with potential referral sources to identify appropriate referrals and coordinate timely provision of food, meals and connection to wraparound services.
  • Participate in annual budgeting process and oversees program revenues and expenses in accord with the agency approved budget.
  • Prepare and submit in a timely manner, accurate monthly, quarterly and annual reports on the number of persons served, units and types of service provided and progress toward meeting annual goals and objectives. Ensure that all program, outreach and financial goals are met on an annual basis.
  • Perform administrative program functions including invoicing customers, maintaining data in data management systems, and implementing satisfaction surveys and other evaluations.
  • Manage all aspects of Thanksgiving and Christmas holiday meal provision including providing oversight and coordination on-site on Thanksgiving and/or Christmas Day.

Qualifications

Effective communication skills:

  • Proven ability to be flexible and work cooperatively with internal and external customers including staff, volunteers, members, customers, and providers.
  • Demonstrated skills in organization, customer service, and time and task management.
  • Ability to work independently and as a team member.
  • An interest in and sensitivity to assisting older adults.
  • A valid TN driver’s license including a good motor vehicle record, and appropriate automobile insurance.
  • ServSafe and CPR/First Aid certified or able to receive certification.

Education:

Bachelor’s degree in social services, management, or related field. An associate degree or high school diploma with equivalent experience may be considered.

Experience:

1 – 3 years experience in program management and/or meal provision

Additional Information

Benefits

  • Medical, Dental, and Vision insurance
  • Long-term disability insurance
  • EAP (Employee Assistance Program)
  • Flex Spending Accounts
  • 401(k) Plan
  • Paid Time Off (PTO) annually, with increased accrual rates
  • 9 Holidays, Birthday 

FiftyForward is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

At FiftyForward we see and celebrate the differences in every person. Together, we are creating a responsive community that is open, engaged, and accepting of all.

How to Apply

Go to https://fiftyforward.org/employment to apply.

Details

  • Date Posted: January 18, 2025
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $42,000.00 - $50,000.00
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm
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