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Teach For America Nashville-Chattanooga

Manager, Talent and Operations

Teach For America Nashville-Chattanooga


Job Summary


As the Manager, Talent & Operations, you will lead two important bodies of work for the Nashville-Chattanooga regional team–helping to ensure our staff has what they need to thrive in a great culture and leading operations to ensure our systems and resources are clear, equitable, and aligned to creating maximum impact. You’ll be great for this role if you have superior organization and project management skills, a strong understanding of team culture, and a passion for helping to create the systems and environment where culture can thrive. You are a culture leader of the region, nurturing a strong staff culture that leads to joy, partnership, and collaboration. The Manager, Talent & Operations will report to the Managing Director of Strategy, Talent, and Operations.

Job Responsibilities


Responsibilities include, but are not limited to:

Office Manager and Team Operations Management (30%)

Create an inviting and high-functioning office space for our team and network, and ensure our team operations are accessible and designed to maximize the unique talents of our team members:

  • Creating and maintaining superb office systems that are efficient, equitable, and empowering; you will also consistently reevaluate systems to ensure maximum impact
  • Create and maintain a master calendar and regional dashboard to communicate events and progress to goals across various functional teams
  • Provide exceptional customer service and leadership on-site to callers and visitors, external partners, local vendors, and staff
  • Welcome all visitors to the office – both National and local partners – with hospitality, logistical support, and key information on our region
  • Maintain office technology, space and resources; this includes maintaining office organization and appearance, ordering and tracking office supplies and equipment, stocking inventory, delivering mail, and transporting packages
  • Maintain internal systems & knowledge management and provide resources, training, and support to staff to maximize the team’s effectiveness and impact
  • Oversee routine internal staff communication structures, including the creation of our Weekly Staff Blast
  • Ensure strong tech and meeting integration across the two cities – Nashville and Chattanooga – of our region
  • Overseeing and executing on the operations of internal events, including office events, retreats, staff holiday party, recruitment events, and maintaining office space (reserving rooms, etc)
  • Provides project coverage and operational support as needed (ex: support with Induction, corps member holiday party, Back to School BBQ)

Talent, Experience, and Culture (30%)

Build and foster a staff culture that enables our team to be connected, feel supported, and thrive.

  • Maintain systems for tracking internal recruiting and hiring, including scheduling, and making dashboard reports
  • Support our full-time staff hiring systems by conduct first review and phone screens of all candidates, determining who will move forward for formal interviews
  • Oversee the Onboarding of all new staff members, including coordinating with the hiring manager, updating onboarding and staff manuals, communicating with new hires, scheduling onboarding meetings, and ensuring all new hires have a clear and affirming Onboarding experience
  • Facilitate operations related onboarding meetings and teaching new hires key internal systems (expenses, using Workday, using Box, etc)
  • Oversee staff offboarding, ensuring staff and managers are clear on process and expectations and that the exiting staff member feels affirmed
  • Cultivate a strong office culture through office environment, programming, and by thinking through opportunities for cross-functional collaboration
  • Foster a strong and affirming team culture through overseeing key staff spaces and engagements (during staff retreats, full team spaces, etc) that build connection and appreciation
  • Manage the Culture Committee as committee chair, facilitating a strong team culture through staff culture events, office-wide initiatives, team meetings (appreciations and culture building initiatives), decorating, etc
  • Spend one-on-one time with team members on a regular basis and when requested, and attend team meetings, as appropriate, to better understand work, experiences, and perspectives.
  • Regularly synthesize, reflect on, and elevate nuances of staff experience and make recommendations focused on regional culture and health, and team member well-being, to the Managing Director, Strategy, Talent and Operations
  • Work with team leaders to design, implement, and maintain databases, tracking systems, and reporting models (e.g., dashboards) to assess regional progress to priorities and goals to address team needs and staff performance against org-wide priorities and breakthrough goals.
  • Work with Managing Director, Strategy, Talent & Operations and leadership team to develop and execute a regional staff culture vision, including making culture survey aligned strategies

Finance (25%)

Serve as the region’s budget expert and ensure regional compliance:

  • Build our annual non-payroll budget (~$1 million) in alignment with our goals, strategies, and our commitment to equity
  • Maintain a responsible regional budgeting process by partnering with teams on past and future expenses
  • Serve as our Regional Buyer, completing check requests, processing invoices, processing staff and non-staff reimbursements, and creating purchase orders timely and with compliance
  • Create systems to ensure organizational compliance and manage team members to follow those systems. This includes processing purchase orders compliantly, reimbursements, i-9s, and approving and tracking corporate card expenses
  • Effectively communicate with and train staff members regarding our budget, finance, processes, and expenditure
  • Maximize financial resources by working with national partners and staff members to track grant spending

Regional and Organizational Stewardship (15%)

Support team-wide priorities for Nashville-Chattanooga and organizational-wide initiatives. Examples include:

    • Participating in staff committees and task forces
    • Corps member recruitment, admissions, and matriculation
    • Team meetings and professional development
    • Regional events and programming (such as staff retreats and end-of-year celebration)



Prior Experience

  • 3+ years professional experience preferred
  • Experience in Operations or Human Assets/Resources preferred 

Work Demands

  • Ability to work some weekends and evenings


  • Superb planning, finance and budget management, and/or project management skills
  • Proven ability to organize, prioritize, track and manage workflow and resources across multifaceted and frequently changing responsibilities
  • Ability to persuasively articulate facts, ideas and opportunities to individuals and groups through engaging and clear written and verbal communication
  • Exceptional organizational skills and attention to detail
  • Ability to manage systems, policies and processes to ensure efficient operations and 100% follow through across multiple workstreams
  • Independent self-starter; enjoys starting projects and can successfully self-manage to see the project through to completion
  • Strong interpersonal skills and the ability to build relationships with TFA stakeholders, including staff, CMs/alumni, and external partners
  • Proven ability to handle confidential information with discretion
  • Approach the work with a flexible, innovative, and service-oriented perspective
  • Exemplifies Teach For America’s core values and ability to cultivate relationships across the region and organization in order to seek continual input and feedback


Bachelor’s degree or equivalent work experience required

Additional Information



By joining staff, you join a network of individuals committed to pursuing equity for all students and developing themselves as professionals in the process. We as an organization value the longevity of our employees and offer a comprehensive and competitive benefits plan. The salary for this position is also competitive and depends on your prior work experience. Please be advised, you will have an opportunity to discuss salary in more detail after you begin the application process.

How to Apply


Interested in this position? Apply now! Visit our offical job posting and click Apply. If you still have questions regarding the role, feel free to contact our recruitment team at StaffHiring@teachforamerica.org or visit www.teachforamerica.org/about-us/careers


  • Date Posted: May 20, 2021
  • Type: Full-Time
  • Job Function: Accounting / Financial Management
  • Service Area: Children / Youth