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Second Harvest Food Bank of Middle TN

Manager, Program Services

Second Harvest Food Bank of Middle TN


Job Summary

What you’ll do:

Summary: Manager, Program Services serves as key liaison to Sr. Manager, Innovation & Programs on all matters pertaining to Program Services. Oversees team in all aspects of service with programs and program sites in our work to close the meal gap across the service area. Programs managed include, but are not limited to, Emergency Food Box (EFB), BackPack, School Pantry, Kids Cafe, Senior Nutrition, Mobile Pantry, Mobile Market, and Home Delivery. Collaborates with all department members to achieve internal Ending Hunger goals and works harmoniously with internal cross-functional teams. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Job Responsibilities

Key Responsibilities:

  • Guides design and implementation of innovative programs and identifies areas of growth for existing programs.
  • Identifies and develops strategic partnerships with current and non-traditional partners to meet identified outstanding needs.
  • Executes program evaluation and gathers site & recipient feedback to guide program growth and improvement.
  • Oversees intake of new program partners – including food safety, reporting, statistics, program guidelines, and monitoring.
  • Oversees Program Support Coordinator position day-to-day.
  • Works with Community Impact team to provide county knowledge and connections as needed.
  • Ensures compliance with Feeding America, USDA, federal and local government program requirements.
  • Manages funding compliance and tracks spending accordingly.
  • Works collaboratively with internal departments to achieve food distribution goals, secure funding, provide needed reporting and data, and ensures continuous process improvement.
  • Collaborates with VP, Community Impact to plan and execute department budget.
  • Maintains a strong service orientation in responding to the needs of all partners in our service area.
  • Represents Second Harvest to various audiences including individual and corporate donors, volunteers, peer non-profits, community groups and meetings.
  • Other duties as assigned.

When & Where:

  • Schedule:
    • Monday – Friday, 8:00am – 4:30pm.
    • Occasional evenings and/or weekends may be required for meetings or special events.
    • Occasional duties may be necessary, as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.).
  • Travel: Occasional daytime travel required, up to 20% of work week within the local service area, and to and from the Main Distribution Center in Nashville, Tennessee as needed. Current driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results required.
  • Flexibility: Our flexible work program is a strategic tool to achieve organizational goals, empower employees to do their best work and foster engagement by supporting high performance, business continuity as well as wellbeing and work-life-balance. WorkFlex arrangements are complex, specific to individuals and roles and include the following options: alternative schedule, compressed week, reduced/ part-time, job sharing, remote day and telecommuting.
  • Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.


Is this you?

Education: Bachelor’s Degree required.
Experience: 5+ years of related experience to include supervisory experience required.

Skills & Capabilities:

  • Genuine compassion and appreciation for hunger issues and Second Harvest’s mission.
  • Lead and energize team members.
  • Skilled in public speaking, networking, and making connections.
  • Communicate in a concise, grammatically correct, and logical manner.
  • Superior customer service skills that guide all parties to a desired solution.
  • Interacts with persons of various social, cultural, economic and education backgrounds.
  • Appropriately present information and data in written, electronic, and oral forms to diverse target audiences.
  • Research and coordinate resources, as well as analyze and interpret demographic/geographic/other relevant data sets as it relates to Second Harvest.
  • Determine projected goals and adjust as needed throughout fiscal year.
  • Self-starter who can work independently – sets own schedule to utilize time and resources to meet goals most effectively.
  • Establishes and maintains cooperative working relationships with co-workers, program partners, and the public.
  • Demonstrated knowledge of general accounting and business practices to effectively manage a budget.
  • Impeccable attention to detail – including meeting dates, budgets, deadlines and providing information to internal departments.
  • Proficient with computer programs including, but not limited to, Microsoft Outlook (email, calendar, and task reminders), Word, Excel, and PowerPoint.
  • Effective steward of and organized with time and resources.

Competencies: Coaching and developing others, Result orientation and execution, Quality improvement, Project Management

Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, and Motor Vehicle Record. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).

Additional Information


What Second Harvest has to offer:

Work with a purpose: As one of middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community.

Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean’s Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest.

Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance.

DEIB & Equal Employment Opportunity: we celebrate and value diversity, equity, inclusion and belonging. We are intentionally working to diversify our team so that our employees reflect the diverse communities that we serve. Candidates from historically underrepresented groups are encouraged to apply! Our goal is to attract, develop, retain and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information or other legally protected characteristics.

How to Apply

Think this sounds like a role and workplace where you would thrive? Apply now!

You can express interest in joining our team, in any of the following ways:

  1. Online: employment application on our website: Resume and cover letter can be uploaded with applications on the website as well.
  2. In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website: org/contact.

Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee – we love it here and think you will too!


  • Date Posted: April 6, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services