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Crossroads Campus

Manager of Animal Care & Adoptions

Crossroads Campus


Job Summary



REPORTS TO:  Senior Manager of Animal Behavior & Training

WORK SCHEDULE: Tues – Sat, hours may vary between 7 am – 6 pm

TRAVEL: Some, in area


Crossroads Campus was founded in 2010 and is an IRS-designated 501(c)(3) serving Nashville, Tennessee.  We are committed to improving the community and the world around us by bringing neglected animals and youth together to learn from each other and heal together.  Through our programs, we enhance empathy and compassion for all living things through positive interactions with animals. We educate and empower people to take care of their pets, we find loving homes for dogs and cats and we offer affordable housing and an entrance to the workforce for at-risk youth.


Reporting to the Senior Manager of Animal Behavior & Training, the Animal Care & Adoptions Manager is a critical member of Crossroads Campus’ team, ensuring the ongoing delivery of the organization’s core mission of service to animals and young adults in the job training program.  The Animal Care & Adoptions Manager will oversee the end-to-end animal care process from intake through adoption/placement and provide training in humane education and animal care duties to Crossroads Campus’ interns and volunteers, oversee the provision of veterinary care for animals, program marketing, adoptions, fosters, and follow-ups.

Job Responsibilities



  • Implement the humane education and animal-care component of the Crossroads’ Competency Based Job-Skills Tracking Program: document and proactively assist interns in developing their knowledge & skills
  • Coach and provide on-the-job training in the safe and humane handling, training, and care of animals
  • Work with the Programs Team to develop a strengths-based approach for providing coaching and supervision for each individual involved in animal care-related activities at Crossroads
  • Oversee and ensure daily training and implementation of standard protocols created by/with the Senior Manager of Animal Behavior & Training, and provide continued animal-related education for the Crossroads’ Interns and Associates
  • Assist the Senior Manager of Animal Behavior & Training with developing and presenting Humane Education classes (including travel to and presenting at local schools and other external organizations)

Animal Care/Adoptions

  • Partner with local shelters to bring adoptable cats and dogs into the Crossroads rescue program
  • Temperament test potential rescue animals to ensure a safe, appropriate match for our program
  • Ensure all animals in the care of Crossroads receive appropriate daily care, medical care, social interactions, training, enrichment, and exercise
  • Respond to inquiries about adoptable animals and review adoption applications to ensure animals are placed into the most ideal home for their individual needs
  • Oversee adoption counseling and all aspects of the adoption process and ownership transfer to ensure safe and appropriate placement for Crossroads’ animals
  • Select, support, and utilize foster families as appropriate to support program goals
  • Maintain inventory of necessary feeding, cleaning, medical, and general care supplies, and report needs to the Senior Manager of Animal Behavior & Training
  • Post and update information, photos, and videos of Crossroads’ adoptable pets on the Crossroads website and other adoption platforms in a timely manner
  • Work in partnership with the Community Engagement Manager to promote Crossroads’ adoptions through social media and events
  • Provide referrals for individuals needing help with found/lost animals or seeking to relinquish a pet
  • Communicate animal-related volunteer needs with the Community Engagement Manager; train and develop volunteers to assist with animal care activities and enrichment
  • Assist with operations of the Crossroads Pets – Shop & Adopt store (social enterprise) as assigned

Data and Record Keeping

  • Maintain all intake, medical, foster, and outcome information for the Crossroads’ Adoption Program through all appropriate databases
  • Maintain and update Animal Care policies and procedures as needed
  • Maintain and update Adoption and Foster Program policies and procedures as needed
  • Provide and document post-adoption follow-up and support
  • Maintain updated information in the Shelter Animals Count database



  • Bachelor’s Degree or equivalent combination of education and experience, preferably in social sciences or animal care-related fields
  • Fluent understanding of canine and feline communication/body language
  • At least three years of professional experience in an animal care role preferred
  • Program development skills preferred
  • Animal training skills/behavioral management skills preferred
  • Teaching/coaching experience preferred
  • General knowledge in the areas of animal welfare and youth development
  • Good working knowledge of Google Suite, including Gmail, Docs, Slides, Sheets, and Forms
  • Ability to lift, push, and pull at least 40 lbs.
  • Love and understanding of both cats and dogs
  • An ability to connect animals and people in meaningful ways

Additional Information


  • 401(k)
  • Employee discount
  • Health insurance
  • Paid time off

How to Apply

Email resume to


  • Date Posted: August 20, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Animal Welfare