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United Way of Greater Nashville

Manager, Learning Communication

United Way of Greater Nashville


Job Summary

Position Summary:  The Manager of Learning & Communications contributes to the efforts of United Way of Greater Nashville by providing leadership and guidance of professional development for partners, learning initiatives, communications and social media presence, facilitation support, and project management for The Family Collective (TFC). This position will ensure that, as a team, TFC will build capacity of partners to build stronger systems of support for families through research, training, communications, and ongoing learning opportunities that inform The Family Collective’s approach. This position is keenly aware of developing strategies to foster a culture of learning to ensure that the work of TFC meets the established goals and strategies.

Job Responsibilities

Essential Functions: The following are indicative of the essential functions required to perform this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.


Program Leadership

  • Responsible for developing and maintaining ongoing Lunch & Learn sessions
  • Responsible for planning and implementing an annual conference for TFC
  • Supports partners to ensure the collective has knowledge and resources needed to achieve goals.
  • Provide facilitation support to the internal TFC staff, external work groups, partner engagement efforts, and other TFC driven efforts.
  • Oversee the development and implementation of a mini grant competition to support experimentation and learning of TFC partners.
  • Oversee the continued development and ongoing implementation of the Family Advisory Committee
  • Ensures efficient inter-departmental communication by distributing information allowing for team members to be aware of progress in programs, projects, and departmental procedures
  • Works with other internal UWGN initiatives to continue to strengthen collaboration efforts internally and externally
  • Supports community building and relationship building efforts of TFC
  • Develop project plans to be shared with TFC staff and partners
  • Will assist TFC staff in researching various topics depending on the need of the collective.
  • Represent UWGN’s interests at community leadership tables including local, state, and public or private convening in order to share UWGN’s mission and position for partnership.


Professional Development & Learning

  • Works to implement professional development opportunities for partners including a certification program and other potential learning initiatives
  • Works alongside of TFC’s evaluation partner and the TFC team to focus on strategic planning and evaluation skills that can support the internal team as well as external partners. This will include spending time to learn, reflect, and create feedback loops that inform model development and collective impact efforts.
  • Will help to support the education and growth efforts of TFC internally and externally through leading ongoing reflection processes, facilitating discussions around learning, synthesizing learnings, and applying those reflections & learnings into next steps with the internal team as well as TFC’s evaluation partner.
  • Responsible for chronicling and recording ongoing learnings and research. This will include TFC’s history, current state, and to inform future development. This could be done through gathering information from Asana, team meetings, evaluation meetings, and data tracking.
  • Seeks trainings for ongoing personal professional development for themselves as well as the TFC team. Will work to obtain and maintain appropriate certifications (if applicable).
  • Creates partnerships that increase resources and knowledge within The Family Collective’s services that could include coaching, housing support, 2Gen approaches, family engagement, workforce development, and financial counseling. This will help position UWGN’s initiatives to increase its presence and impact in the community.
  • Stays abreast of current trends, initiatives and best practices as it relates to the work of TFC



Communications & Administrative Support

  • Collaborates with the TFC team, UWGN marketing department, and possible communications consultant in order to help shape communications materials and public narrative
  • Collaborates with the TFC network to continue development and incorporation of partner and client success stories through the use of the Story Bank.
  • Responsible for utilizing the partner and client stories in order to continually shape the narrative of TFC’s work
  • Responsible for working alongside the AD of Collective Care to develop communications plan for TFC including social media presence, website oversite, & learning opportunities.
  • Responsible for monthly oversight of the TFC newsletter. This will be done in collaboration with the administrative assistant.
  • Responsible for creating ongoing visuals to help support the marketing, communications, professional development, and learnings for the collective.
  • Prepares agendas and makes arrangements for available resources and materials needed in order to facilitate the accomplishment of the objectives of the meetings
  • Responsible for assisting in planning and coordinating TFC events such as monthly meetings, quarterly TFC All Staffs, and TFC yearly conference.
  • Coordinate internal resources to complete TFC projects as needed



  • Education:
    • Bachelor’s Degree in Education, Communications, Social Work, or a related field; Masters’ preferred
    • Would consider experience in the below fields as an educational qualification depending on the length & duration of the work.
  • Experience:
    • Education
    • Communications or Marketing
    • Facilitation
    • Project Management
    • Administration

  • Skills:
    • Strong written, verbal, and technological communication
    • Experience or good awareness of the social services field such as social work, education, counseling, coaching, case management, etc.
    • Verbal & written facilitation skills and techniques (ex: miro, jamboard, menti, etc.)
    • Relationship cultivation and management
    • Understanding metrics and evaluation
    • Navigating community resources
    • Proficiency with basic marketing and communications tools such as Canva, MailChimp, etc.
    • Mid-level computing skills & proficiency in all Microsoft Office products
    • Familiarity with Microsoft & Google forms
  • Knowledge
    • Serving vulnerable communities
    • Two-Generation Approach
    • Working with diverse populations
    • Education initiatives
    • Family Engagement
    • Data & Evaluation

Additional Information


United Way of Greater Nashville has competitive salaries and benefits.

How to Apply

To apply, please go to


  • Date Posted: December 17, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Education
  • Start Date: 01/03/2022
  • Working Hours: 40 hrs/wk; M-F, 8:00am - 4:30pm