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The Family Center

Manager, Family Engagement

The Family Center


Job Summary

The Manager, Family Engagement is integral in helping TFC pursue our mission of breaking multigenerational cycles of child abuse, neglect, and trauma through a forward thinking approach to our program delivery and its impact on our community’s families, specifically: connecting families to TFC programs (groups, seminars, or in home; in person or virtually) that best meet their needs: engaging them in the mission on a broader level (volunteerism, peer support, etc); and connecting with them to ensure needs are met through community partners and other providers when families are facing challenges related to more basic needs. This includes embracing curiosity as a means to learn and grow personally and professionally, greeting challenges with flexibility and a collaborative approach, and pursuing excellence in work products and community presence.

Job Responsibilities

  • provide a basic “strength-based case management” approach for clients with multiple barriers (identifying basic needs (housing; food; substance abuse, health, mental health supports; childcare; etc that may interfere with effective ongoing implementation of TFC’s learning criteria)
  • co-manage TFC’s program database (Saleforce), ensuring data is accurate and updated regularly
  • offer basic crisis intervention skills when dealing with unexpected situations as they arise
  • communicate directly with parents or caregivers interested in program participation, identifying the best fit for their individual or family needs and coordinating enrollment
  • identify and nurture relationships with potential program referral sources, ensuring necessary information about client specific, program specific, or TFC general information is communicated on a timely basis
  • oversee client follow-up schedule ensuring regularly connecting with past clients (30, 60, 90 days and beyond) to maintain connectivity
  • serve as the liaison between referral sources and TFC clients
  • create and maintain program schedules (in print and online)
  • liaise with parents to help identify ways to further engage them in the mission (stories, volunteerism, etc)
  • working with the Director, Family Programs, assist in identifying and coordinating (as needed) translators for groups and seminars
  • identifying opportunities for and integrating volunteers as needed and appropriate in fulfilling position responsibilities and timelines
  • assist in (with development/marketing) TFC’s participation in area festivals and fairs, helping coordinate and staff events (staff or volunteers)
  • participate in staff, program related, and managers’ meetings as required
  • participate in professional development opportunities as required by TFC’s licensure or to further professional goals
  • be open to stepping in and up to meet other organizational needs determined by either the Director, Family Programs, Sr. Director, Program Strategy & Impact, or the CEO
  • positively interact with staff across all departments, being a team playing regardless of specific organizational role


  • Master’s Degree in Counseling, Psychology, Social Work, or a related field; 3 yrs experience in a related field
  • innovator, self-initiator, fast learner, team player 
  • highly developed interpersonal skills, affinity for networking, and high level of confidence 
  • excellent written and verbal communication skills 
  • ability to effectively contribute to staff meetings
  • proficiency in MS Office Suite; utilization of or ability to learn SalesForce 
  • confidence and competence in learning and using existing and new technologies
  • ability to effectively interact, communicate, and collaborate with people from diverse cultural backgrounds
  • excellent organizational and project management skills
  • capable of meeting challenging deadlines while “herding cats”
  • must have reliable transportation and a valid driver’s license
  • openness to a work culture that is very fast paced and growing rapidly across Middle TN
  • This is a full-time exempt position that requires evening and weekend commitments throughout the year.  Local travel is required. Salary and benefits are commensurate with experience and organizational budget. 

Additional Information


The Family Center offers health, vision, and dental insurance along with a generous PTO and holiday schedule.

How to Apply

Email a Cover Letter, clearly articulating your interest in the position, along with your resume to:

Yolanda Vaughn, Director of Family Programs


  • Date Posted: June 23, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 07/01/2020
  • Working Hours: 40hrs/wk flexible