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United Way of Greater Nashville

Manager, 2 Gen Services

United Way of Greater Nashville


Job Summary

Position Summary:  The Manager of Family Supports contributes to the efforts of United Way of Greater Nashville (United Way) by providing leadership and mentoring around the integration of wraparound services and supports throughout The Family Collective (TFC). This person monitors progress towards outcomes, identifies resources to support partner and client success, and helps to enhance integration of wraparound services and supports across The Family Collective. This position helps families move closer to the United Way Mission:  to create a community where individuals, families, and neighborhoods thrive.

Job Responsibilities

Essential Functions: The following are indicative of the essential functions required to perform this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

Program Leadership

  • Works in collaboration with United Way team to ensure partners have the wraparound services and supports knowledge and resources needed to achieve goals
  • Supports efforts to ensure effective implementation and utilization of TFC-funded wraparound services
  • Facilitates collaborative discussions with partners that enhance and shape the integration of wraparound services across the network including facilitating communities of practice
  • In coordination with Manager of Client Care, provides case consultation and care planning with family coaches and wraparound providers as needed to ensure coordination across wraparound services
  • In coordination with Manager of Client Care, researches best practices and supports implementation of solutions to improve client outcomes such as permanent housing, enrollment or completion of higher education, increasing financial literacy, and referrals to community resources
  • Monitors and supports efforts to improve outcomes as it relates to client goals and wraparound supports – including housing, employment and adult education, family engagement, mental health, childcare, and financial counseling – for The Family Collective
  • Works with Manager of Learning and Communications to lead efforts to establish collaboration with individuals with lived experience that inform the work of TFC

Partnership and Professional Development

  • Identifies and facilitates opportunities for partner peer learning and support
  • Works with United Way team to create and deliver trainings and other professional development opportunities that enhance the delivery and integration of wraparound services
  • Researches best practice practices in delivery of wraparound supports and coordination of a 2-Gen model
  • Works with partners to identify and encourage adoption of best practices in program delivery, evaluation, and reporting
  • Documents and communicates learnings about partner operations, relationships, risks, opportunities, and promising practices to the United Way team and other relevant stakeholders
  • In collaboration with United Way team, develops and maintains collaborative partnerships in TFC’s Middle Tennessee footprint with the purpose of increasing wraparound services and supports available to partners and clients

Administrative Support:

  • Oversees coordination of referrals between partner agencies including assessing caseload capacity data, managing assessment tools and referral forms, ensuring timely referrals, and identifying opportunities to improve overall system coordination
  • Ensures efficient internal and partner communication of oversight activities, guidance, and project updates
  • Other duties as assigned



  • Education and Experience:
    • Bachelor’s Degree in Social Work, Psychology or a related field or five years of relevant experience
    • Serving communities navigating trauma and crisis
    • Working with diverse populations
    • Working in coalitions, collective impact, or similar inter-organizational collaborative arrangements (ideal candidate)
    • Implementing Two-Generation approach to social services (ideal candidate)
  • Skills:
    • Experience in the social services field working with clients such as social work, counseling, coaching, case management, etc.
    • Ability to identify community resources and explain how to access them
    • Strong written, verbal, and technological communication
    • Relationship cultivation and management
    • Project management
    • Understanding metrics and evaluation
    • Proficiency with basic computing skills and Microsoft Word, Excel, and PowerPoint
  • Miscellaneous
    • Valid Driver’s License and Proof of Insurance

Environmental Conditions and Physical Demands:

  • Employee must occasionally lift and/or move up to 30 pounds. The employee is required to stand, walk, climb and balance.
  • Employee spends a majority of time seated; working at a desk in front of a computer monitor.  Manual dexterity sufficient to reach/handle items and work with the fingers.
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

Additional Information


United Way of Greater Nashville offers competitive salaries and benefits.

United Way of Greater Nashville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to Apply

Please apply at


  • Date Posted: May 5, 2023
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Other
  • Start Date: 05/31/2023
  • Working Hours: M - F, ; 8:00-4:30