Congratulations to the 2021 Salute to Excellence finalists!

Nashville CARES

Lead Non-Medical Trauma Specialist Case Manager

Nashville CARES


Job Summary

The Lead non-medical Trauma Specialist Case Manager fulfills a key role in the provision of non-medical Case Management services to clients who are living with HIV/AIDS and currently struggling with trauma response due to a past traumatic experience. This position works, as a team, to alleviate trauma-related barriers to linkage to HIV care, retention in care, and adherence to treatment plans.

Job Responsibilities

Primary Responsibilities:

  • Provides full range of client and significant other specific social work/non-medical case management activities within the client’s home environment, community, and/or agency setting: Intake and Assessment, CARE Planning (develop, monitor, update and revise), Re-Assessment, Referral, Liaison/Brokering, Education and Advocacy.
  • Through direct linkage, advocacy, education, and support, works with client to implement a comprehensive plan  to secure and maintain access to and use of:
    • HIV/AIDS Mental Health and Medical Services, Education and Resources: primary and specialized medical care, Ryan White services, indigent healthcare resources, hospice/home health, treatment education / adherence counseling and substance abuse/mental health therapy to achieve and/or sustain HIV viral suppression.  Monitors doctors’ visits and client attained health outcomes.
  • Provides trauma-specialized care plan to caseload to promote:
    • psychoeducation to increase client understanding of trauma response on life and health outcomes
    • identification of trauma-related barriers to effective HIV care plan
    • referral and linkage to agency or community resources for trauma response interventions that help improve HIV treatment adherence, health and wellness education, emotional support, health system navigation and OVS status support
  • Monitors and communicates availability of needed programs eligibility documentation.
  • Secures and maintains needed programs eligibility documentation.
  • Maintains documentation of services rendered (i.e., contacts, progress notes, acuity scales, assessments and outcomes).
  • Maintains work consistent with all quality assurance standards. 
  • Functions within a team model working collectively and collaboratively to achieve agency mission, reduce trauma-related barriers and community viral load and provide services to those living with HIV/AIDS who are currently experiencing trauma response.
  • Supervises volunteer interns who provide direct services as trauma specialists
  • Oversees administrative duties to progress the implementation and sustainment of trauma-informed care
  • Conducts paperwork for intern volunteers and oversees work for compliance to governing bodies
  • Identifies, establishes and maintains contact with key medical and social services providers in the community, specific focus to mental health and addiction providers.
  • Identifies and links HIV-positive individuals who are currently not accessing services to HIV/AIDS medical and social services and resources in the community.


Required Qualifications:

  • Minimum 1 year case management experience
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to maintain an objective and compassionate attitude in dealing with varying types of situations and personalities
  • Familiarities with principles of trauma-informed care based on professional and personal experience
  • Ability to learn and utilize electronic client records
  • Valid Tennessee Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business.

Preferred Qualifications:

  • Bachelor’s degree in social work, human services field or counselling
  • Experience with HIV/AIDS, case management, homelessness, housing, public assistance and entitlement programs, and health care settings
  • Personal history as consumer of services for PLWHA populations

Additional Information


Salary: Competitive non-profit compensation

Competitive Benefits Include: Medical, Dental, Vision, Life Insurance, 403b, generous paid time off policy (27 – 37 days per year based on accruals and length of service); 12 paid holidays and more.

How to Apply

apply at:


  • Date Posted: July 16, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Working Hours: 40 hrs/wk