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Nashville International Center for Empowerment (NICE)

Lead Health Case Manager

Nashville International Center for Empowerment (NICE)


Job Summary

Nashville International Center for Empowerment, established in 2005, is a nonprofit 501(c)(3) ethnic community-based organization dedicated to ensure refugees and immigrants achieve their full potential now and for generations to come. The Lead Health Case Manager will report to the Associate Director of Self-Sufficiency. The Lead Health Case Manager will primarily support the development of sustainable intensive case management services for vulnerable refugee and immigrant populations; and administer projects that foster self-sufficiency and community integration with a focus on program leadership and management.  The Lead Health Case Manager will help refugees obtain the resources and life skills to become self-sufficient and achieve sustained holistic wellbeing. This is a full time, 40 hour position.

Job Responsibilities


  • Assures that all Preferred Communities (PC) refugee health services program requirements are met on time
  • Ensures that all reports (monthly, quarterly, annual) are submitted in a timely manner
  • Coordinates and supports program monitoring and capacity building activities for the PC program alongside the Associate Director of Self-Sufficiency
  • Reviews and analyzes program policies and inquiries and progress in compliance with the Office of Refugee Resettlement (ORR) standards to ensure provision of timely and quality services to vulnerable refugee populations
  • Provides and coordinates programmatic support that promotes refugee self-sufficiency and community integration with focuses on leadership and management, affiliate relationships, social engagement practices, and knowledge management
  • Provides program support and oversight to the Health Case Manager and the Health & Wellness Community Outreach Coordinator as first point of contact on programmatic issues
  • Provides program support and coordination of reporting, ongoing training, and technical assistance to the Associate Director of Self-Sufficiency
  • Creates various agency publications, including brochures, newsletters and other resources, as needed
  • Assists the Associate Director of Self-Sufficiency analyze progress and capacity, and determine resettlement and programmatic trends through day-to-day technical assistance on case by case issues as needed
  • Gathers overall understanding and assessment of the resettlement environment as well as identify trends, areas of strength, best practices, and challenges that improves strategies of integration of PC clients
  • Assists with review responses to ORR and the Ethiopian Community Development Council’s (ECDC) monitoring findings and recommendations to ensure accuracy and compliance with program requirement and deadlines
  • Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures
  • Contributes to effective use of agency resources by identifying and implementing options for cost containment
  • Enrolls clients and conducting intake, case file documentation and management, developing individualized self-sufficiency plans, client referrals to service providers in the community, providing intensive case management and follow-up on progress
  • Provides intensive case management, including assessment, counseling, daily interaction with clients and follow up
  • Assesses and creates service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed
  • Establishes the agency as a credible service provider by presenting information at community events and workshops.
  • Works closely with clients on barrier removal, one-on-one and/or in group settings
  • Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (computerized case notes, ECDC database)
  • Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks
  • Other duties as assigned

Successful candidates will demonstrate:

  • Ability to work with a diverse team
  • Ability to plan, prioritize, manage, and complete tasks on a deadline
  • Ability to remain flexible and responsive to evolving program needs
  • Strong interpersonal and verbal communication skills
  • High levels of motivation, self-reliance, and independence
  • Attention to detail


  • Excellent written and oral English proficiency
  • Advanced computer and typing skills
  • Demonstrated knowledge of databases and data systems, especially federal and state
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese, or Nepali are preferred but not required
  • Reliable transportation


  • Must hold a Bachelor’s Degree in social work, social sciences, public health, non-profit management or related field
  • Minimum 3-5 years of experience in non-profit settings

Additional Information


Paid holidays, vacation and PTO, health care reimbursement and 401k

How to Apply

Send resume and cover letter to careers@empowernashville.org. Qualified candidates will be contacted for an interview. No calls. Applications without requested information will not be considered.


Nashville International Center for Empowerment does not and shall not discriminate on the basis of race, ethnicity, color, religion (creed), gender, gender identity/expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.


  • Date Posted: June 4, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Health (Physical, Mental)
  • Salary Range: $37,000-$39,000/yr
  • Working Hours: 40+hrs/wk