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Bridges for the Deaf and Hard of Hearing

Interpreting Scheduler

Bridges for the Deaf and Hard of Hearing

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Job Summary

The Interpreting Scheduler for BridgesTN reports to the Vice President of Interpreting Serivces for Bridges for the Deaf and Hard of Hearing. The Scheduler will be a strategic and critical support to BridgesTN, managing basic office functions and the scheduling of multiple interpreters for multiple customers. The successful candidate will be a hands-on, motivated puzzle solver with a great sense of humor, excellent customer service skills, and an unflappable demeanor, able to work independently but also to take direction. This full-time position will engage in education and advocacy for access as needed. The perfect candidate will be fully immersed in a strong relationship with the staff, interns, clients, and the agency.

The mission of Bridges for the Deaf and Hard of Hearing is to build access, equity, and inclusion in partnership with the D/deaf, Deaf-Blind, and Hard of Hearing communities through advocacy, education, empowerment, and effective communication That’s been our commitment for 95 years, and we are as dedicated to this purpose today as we were in 1927.

Job Responsibilities

• Communicate regularly with interpreters (contracted and staff) in order to fulfill requests.

• Coordinate schedules of both staff and contract interpreters.

• Maintain online scheduling system and online hours to ensure accurate pay and billing.

• Answer phone calls for the agency.

• Provide new customers with agency policies and procedures.

• Perform or ensure completion of customer confirmation calls.

• Monitor feedback from the hearing, Deaf, and interpreting community and assist in finding solutions to any issues that may need to be addressed.

• Engage in customer satisfaction duties as needed.

• Maintain after-hours schedule for on-call interpreters.

• Provide exceptional customer service to those the agency serves.

• Develop and maintain a positive working relationship with requesting entities.

• Have a working knowledge of ADA as it applies to the D/deaf, deaf-blind, and hard of hearing communities.

• Other duties as assigned.

Qualifications

• Experience as an office manager, receptionist, scheduler, or administrative assistant.
• Willingness to learn.
• Knowledge of office responsibilities, systems and procedures.
• Proficiency in MS Office; strong written English skills.
• Hands on experience with office machines (e.g. fax machines and printers).
• Familiarity with email scheduling tools, including Outlook calendars and scheduling databases.
• A successful track record in setting priorities; keen analytic, organization and problem-solving skills
which support and enable sound decision-making.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and
work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment.
• A creative mind with an ability to suggest improvements.
• Conversational fluency in ASL preferred.
• Experience with the Deaf and/or hard of hearing communities.
• Personal qualities of integrity, credibility, and dedication to the mission of Bridges for the Deaf and
Hard of Hearing.
• Ability to function as part of a team and to take direction while also being able to work
independently.
• Strong sense of professionalism, self-awareness, respect, courtesy, common sense, humor, and grit.

Additional Information

Benefits

TBD

How to Apply

To apply, please submit a cover letter, resume, and references to info@bridgesfordeafandhh.org. Applicants will not be considered unless all requested elements are provided. No phone calls please

Details

  • Date Posted: October 10, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services