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Intensive Case Manager (Nashville)



Job Summary

Intensive Case Manager (Nashville)

Classification: Non-Exempt

Salary Grade/Level/Family/Range: $38,000-$42,000

Reports to: Refugee Services Program Manager

Date: 7/26/23


The Intensive Case Manager (ICM) provides appropriate intensive case management services to refugees or other eligible immigrant populations who have resided in the US for less than 5 years. The ICM program fosters the successful and integration of especially vulnerable refugees, asylees, Special Immigrant Visa (SIV) holders, Afghan/Ukrainian/Cuban/Haitian Humanitarian Parolees. The ICM program aims to effectively support vulnerable individuals that have difficulty navigating systems and attaining self-sufficiency in their new or existing community. The ICM will provide intensive support to large families, women-at-risk, elderly refugees, refugees that identify as LGBT, refugees with significant physical or mental disabilities, and other vulnerable populations as needed.

Job Responsibilities

Essential Functions

  • Provides intensive case management to address needs that extend beyond the initial resettlement period, specifically focusing on medical, educational, housing, and clients’ special needs.
  • Develops individualized, holistic service plans based on client needs.
  • Conducts RHS-15 mental health screening for all ICM clients and makes timely, appropriate referrals to mental health care providers.
  • Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
  • Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides.
  • Develops and facilitates periodic community support groups for Inspiritus clients to promote community connections and teach healthy coping strategies during the integration experience.
  • Arranges client appointments and provide schedules to clients and other individuals who may be assisting clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.).
  • Provides ongoing orientation about health-related issues, including Medicaid education, identifying and selecting physicians who provide language-appropriate services, and basic public health counseling.
  • In coordination with Community Engagement Coordinator, refer clients to one-on-one volunteer mentoring/First Friend program.
  • Assists ICM clients in resolving emergency issues.
  • Keeps Program Manager apprised of difficult cases.
  • Serves as an interpreter when language skills are applicable for case services.
  • Maintains personal and professional boundaries in the performance of the job.
  • Forges mutually respectful partnerships with clients, co-workers, and employers.
  • Participates in Inspiritus functions and public relations activities.
  • Participates in in-service training and conferences related to the programs.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.
  • Complies with the various Federal, State, or Local laws that apply to and regulate the job responsibilities.
  • Participates in training, fundraising events, and other Inspiritus activities and initiates such as performance and quality improvement (PQI).
  • Strives toward excellence in the areas of innovation, performance, and extraordinary acts.



  • Leadership
  • Teamwork & Collaboration
  • Problem Solving & Critical Thinking
  • Cultural Competence
  • Demonstrate Ethical & Professional Behavior
  • Advance Human Rights & Social & Economic Justice
  • Initiative
  • Stress Tolerance
  • Adaptability & Flexibility
  • Partnership & Relationship Management

Supervisory Responsibility: None

Work Environment
While performing the responsibilities of this job, the employee travels by automobile and is exposed to changing weather conditions. Member of the mobile workforce, and 40% of time spent traveling by automobile or in the field. Makes home visits to refugee families and transports clients to appointments as needed. Is expected to work outside regular working hours if necessary to accommodate clients’ needs. May perform job functions at the out-posted location as assigned.

Physical Demands
Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls: and reach with hands and arms. Required to operate a personal vehicle. The employee frequently lifts and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel: Up to 50% locally

Required Education and Experience

  • Bachelor’s degree with a concentration in a relevant field (social work, counseling, public health, or psychology)
  • Two years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.
  • Ability to organize multiple client-related activities.
  • Excellent oral and written communication skills in English.
  • Ability to balance the needs of the client and the employer.
  • Conviction about the capacity of people to grow and change.
  • Ability to set limits and maintain the helping role of the practitioner.
  • Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
  • Must have the ability to communicate with all people in a culturally competent manner.
  • Must be sensitive to the service population’s cultural and socioeconomic characteristics.
  • Must own a personal multi-passenger vehicle, hold a valid Georgia/Tennessee/Alabama Driver’s license, and have personal auto insurance and a good driving record.
  • Or an equivalent combination of education, experience, competencies, skills, and knowledge that ensures the successful completion of the essential job responsibilities.

Preferred Education and Experience

  • Master’s degree with a concentration in a relevant field (social work, counseling, public health, or psychology) and 2 or more years of applicable human services experience.
  • Experience in case management, health advocacy, community outreach, and partnership development preferred.
  • Experience in maternal and child health, reproductive health, medical and insurance systems, or health education preferred.
  • Knowledge of immigration and/or refugee issues.
  • Reads, writes, and speaks a relevant foreign language.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information



Inspiritus is a faith-based nonprofit that drives positive social change in communities across Georgia, Tennessee, and Alabama.  Formerly known as Lutheran Services of Georgia and Lutheran Services in Tennessee (since 1929), our organizations merged in January 2019 to form Inspiritus.

The new name embodies the essence of our mission and vision. Inspirit means to fill with strength or courage, and that is what we do.  We inspirit.  Learn more at


We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative, and mission-driven. Working at Inspiritus means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.

You’ll enjoy a welcoming and casual professional environment, career development opportunities, and benefits like health care, Paid Time Off, flex hours, and a 403b match. If you want to work in a progressive organization, where you can build something meaningful, we would love to hear from you.

How to Apply

To apply, please visit


  • Date Posted: August 8, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Salary Range: $38,000-$42,000
  • Working Hours: Monday through Friday, 8:30 a.m. to 5 p.m.