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National Health Care for the Homeless Council

Instructional Design Manager

National Health Care for the Homeless Council


Job Summary

The role of the Instructional Designer is to design and develop learning objectives and learning experiences for the HCH community including health center staff, patients receiving health care services, and those with the lived experience of homelessness. The goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. This position works to support the Health Care for the Homeless (HCH) field by developing the best methodologies for knowledge transfer to support our training and technical assistance. We expect the person in this role would develop tools to assess learners’ feedback, which in turn would improve educational delivery and content.

The National Health Care for the Homeless Council is the premier national organization working at the nexus of homelessness and health care. Since 1986, the Council has brought together thousands of health care professionals, medical respite care providers, people with lived experience of homelessness, and advocates. The Council’s 200+ Organizational Members include Health Care for the Homeless programs, respite programs, housing, and social service organizations across the country.

Mission Statement

Grounded in human rights and social justice, the National Health Care for the Homeless (HCH) Council mission is to build an equitable, high-quality health care system through training, research, and advocacy in the movement to end homelessness.

Job Responsibilities

Create engaging learning activities and compelling course content that enhances retention of knowledge and knowledge transfer and application.

  • In collaboration with subject matter experts, develop online courses and curriculum focused on HCH core competencies and skill-building for health center programs and medical respite programs.
  • Develop discussion questions and/or quizzes to guide knowledge transfer through stages of learning: understanding, applying, evaluation, and implementation.
  • Collaborate with subject matter experts and other Council teams to identify and prioritize target audience’s training needs
  • Identify instructional end goals for learners and support the curation and creation of content that matches and meets these goals
  • Apply tested instructional design theories, practice, and methods
  • Broaden the Council’s methodologies for training and sharing material/courses.
  • Seek advanced technologies to improve quality and reach of Council trainings and courses (i.e., deaf, and hard of hearing learners) Provide exercises and activities that enhance the learning process (audio, video, simulations, role-play games, etc.)
  • May require collaborative work with communications, media, and IT teams
  • Develop assessment instruments and criteria to evaluate a learner’s performance, increased knowledge, and confidence in applying the learned material
  • Maintain project documentation and course folders to track


Education and Experience:

BS or MA degree in instructional design, education, educational technology or similar

Experience with adult learning in service-based organizations


Proven working experience in instructional design and with instructional technology

Excellent knowledge of learning theories and instructional design models

Lesson and curriculum planning skills

Basic HTML and Flash programming knowledge

Solid knowledge of course development software and at least one Learning Management System (LMS)

Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard

Ability to write effective copy, instructional text, audio scripts/video scripts

Strong meeting planning and facilitation skills, including use of web-conferencing technologies

Intermediate knowledge of program evaluation and outcomes measurement

Excellent oral and written communications skills

Able to operate a variety of office equipment, including photocopier, fax, and personal computer

Proficient in Microsoft Office and database software, Outlook, Teams, Excel, Access etc

Proficient with web-based learning platform(s) such as Adobe Connect, Webex, Zoom, Google docs, Google Sheets, Google Drive, etc.

Physical Requirements:

  • Ability to operate small office equipment, such as computers and telephones

Personal Characteristics:

  • Commitment to the organizational mission
  • High degree of personal organization
  • Self-motivated and able to work with minimal supervision
  • Commitment to a collaborative team approach to organizational tasks
  • Willing to learn content areas in homelessness
  • Multi-task oriented with the ability to adapt to a changing work environment
  • Understanding of inclusivity among social issues related to justice, familiarity with issues of homelessness and poverty
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical and workflow situations
  • Availability for limited national travel

Additional Information


Comprehensive benefits package

How to Apply

Please submit a resume and cover letter with salary requirements to Alaina Boyer, Director of Implementation Research, at Applications without cover letters will not be considered. No phone calls, please.


  • Date Posted: February 11, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Education