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Park Center, Inc.

Information Technology Administrator

Park Center, Inc.

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Job Summary

Job Title

Information Technology Administrator

Reports to:

IT Director

FLSA

Non-Exempt / $23.85 -$25.29 per hour

Orig. Date

March 2018

Revised:

May 2024

JOB SUMMARY 
Maintains Park Center computer environment by installing, supporting and maintaining computer systems.

WORKING CONDITIONS

  • Will have a desk, workstation, and office
  • Able to operate with many distractions
  • Able to use vehicle to travel to different site from time to time
  • Routine office environment

 PHYSICAL DEMANDS

  • Able to sit for long periods of time
  • Able to lift over fifty pounds

DIRECT REPORTS 
None

DISCLAIMER
This job description is not intended to be all-inclusive, and the employee will be expected to perform other reasonably related duties as assigned. Park Center reserves the right to revise or change job tasks and responsibilities.

Job Responsibilities

ESSENTIAL FUNCTIONS

1. Maintains Park Center’s Network Infrastructur

A. Implements IT tools and resources that evaluate network and computer performance issues

B. Monitors intrusion detection/prevention capabilities to block and/or monitor unwanted or unauthorized network/internet traffic

C. Installs, maintains, and monitors network connections and devices

 

2. Maintains the Park Center computer environment

A. Installs, configures, and tests computer equipment, including:

– End-user technologies (hardware, software, accessibility devices)

– Network equipment and controllers

– Cameras and NVR equipment

– Printers and other office equipment

B. Ensures software updates remain current on all computers

C. Ensures antivirus is installed on all endpoints and escalates antivirus alerts as needed

D. Purchases technology supplies and uploads invoices according to Finance procedures

3. Ensures Park Center staff receive necessary training and technical assistance

A. Maintains an internal agency helpdesk for staff to use when requesting technical assistance.

B. Responds to basic helpdesk requests related to workstations and day-to day user issues

– Develops and uses a triage system to escalate more significant IT helpdesk issues to the IT Director

– Provides initial contact for EHR helpdesk tickets and provides resources or escalation as needed

C. Provides onboarding support for all new hires, including equipment setup, account creation, and guidance through the initial setup process

D. Delivers training to meet organization needs on an ongoing basis

E. Creates content and updates the IT Intranet page with resources and tools

F. Develops ongoing computer skills training to improve staff competency with regards to hardware and software

 

  1. Other Duties

A.  Assists the IT Director with implementation of the following:

–  Information Technology Disaster Recovery Plan

–  Business Continuity Plan

–  Access policies

–  Information Systems Security Plan

B.  Other duties as assigned

  1. Values cultural competence and diversity

A. Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds

B. Take deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.

Qualifications

QUALIFICATIONS

  • Must demonstrate a blend of technical skills and ability to work and communicate with others
  • Eager to learn
  • Committed to customer service
  • Ability to receive constructive feedback and incorporate feedback into practice
  • Demonstrate commitment to org mission and values
  • Must have a valid Tennessee Driver’s License
  • Must be able to show proof of personal automobile insurance
  • Associate degree in Computer Technology or related field preferred
  • Microsoft, A+, Security+ or other computer certifications are a plus

Additional Information

Benefits

  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Short Term and Long Term Disability insurance
  • Employee discounts
  • Life insurance
  • Paid time off
  • Retirement plan
  • Health Savings Account
  • Dependent Care Flexible Spending Account

How to Apply

Careers

Details

  • Date Posted: March 12, 2025
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Start Date: 04/14/2025
  • Salary Range: 23.85 - 25.29 per hour
  • Working Hours: M-F 8:00a - 4:00p