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The Arc Davidson County & Greater Nashville

Independent Support Coordinator

The Arc Davidson County & Greater Nashville


Job Summary

Personal Characteristics:

  • High comfort level in interacting with people with I/DD and their families
  • Ability to foster teamwork and collaboration
  • Strong interpersonal skills, including the ability to inspire and motivate.
  • Demonstrate professionalism in appearance, attitude, and interactions with others
  • Willingness to ask for help when needed and to accept responsibility for mistakes, etc.
  • Responds well to / seeks out constructive criticism
  • Desire to get to know people and interact with them
  • Open to new ideas/approaches
  • Belief in every person’s value and right to live self-determined, meaningful lives in inclusive communities.

Job Responsibilities

Essential Functions:

  • Maintain communication with Circles of Support (COS) regarding what is important to and what is important for the person supported. Ensure that important events that impact people are effectively communicated between staff, COS members, and to others important to the person.
  • Provide information about services available through the HCBS waiver, TennCare MCOs, ECF, and community resources; appeal rights; and choice of available qualified providers.
  • Provide information and assist in the Medicaid Waiver and/or TennCare appeals process when needed services are denied.
  • Advocate for people to:
    • actively participate in decision-making.
    • live, work (if desired), and be involved in their communities.
    • be involved in meaningful relationships
    • be valued, respected, and treated with dignity
    • exercise their rights
  • Coordinate transitions between services, service providers, homes, etc.
  • Gather information for ISP’s in a timely manner so that the information remains accurate, describes the supports needed, justifies the need for services, and requests authorization for DIDD services.
  • Send information for ISP’s to the supervisor in a timely manner so that services can be requested.
  • Document all support coordination activities in accordance with established DIDD policies and Arc Davidson County & Greater Nashville’s practice.
  • Visit each person at least once a month; making sure that every third month a visit is done at home.
    • All employees are required to have a dependable car and valid insurance coverage as required by state law.
  • Assess risks and ensure that risks are communicated to all parties.
  • Promote the safety of people across all environments by maintaining communication with all involved regarding the health, safety, and/or welfare of the person supported.
  • Immediately notify regional investigators, crisis pager, DHS, and/or DCS of all allegations of abuse, neglect, and mistreatment.  Notify the regional office and/or crisis pager within 4 hours for emergency room visits, unexpected hospital admissions, incidents involving law enforcement or mobile crisis, and incidents with potential for serious or negative consequences. Notify the regional office and/or crisis pager within 1 hour of any death.
  • Management Expectations:
  • Commitment to the use of person-centered practices
  • Projects an image that reflects favorably on The Arc Davidson County & Greater Nashville
    • Assume positive intent
    • Work cooperatively with all parties
    • Display a mature, respectful attitude toward all entities
    • Use tact and diplomacy
    • Demonstrate integrity (You do what you say you’re going to do when you say you’re going to do it.)
  • The exceptional quality of work
    • Accuracy, thoroughness, shows detail and follow-up, reflects person-centered practices
    • Completed timely / according to established timeframes
  • Knowledgeable in and compliant with all applicable DIDD policies and operating procedures.
  • Knowledgeable in and compliant with all policies and procedures of The Arc Davidson County & Greater Nashville  Davidson County
  • Establishes boundaries (find a balance between work life and home life; supervisor’s expectations vs. family or provider expectations, etc.)
  • Dependability
  • Reliable transportation
  • Maintain the confidentiality of records, files, and information concerning the individual and his or her family.
  • Communicate any difficulties making visits with the supervisor as soon as the problem is discovered.
  • Billing requirements must be met monthly (i.e. all visits must be completed at the right time and in the right location each month).
  • Return phone calls and emails timely (i.e. within 24 hours.)
  • Submit requested service amendments within 48 hours.
  • Ensure that all needed documents/consents are thoroughly completed on the correct forms, signed, and turned in with the annual ISP.
  • Notes must contain evidence of detailed, meaningful interaction with the person and progress towards completion of outcomes; show evidence of follow-up on issues of concern until resolved; be accurately and thoroughly completed; and turned in by the 5th of the following month. Any notes returned for correction must be corrected and returned to supervisors promptly.
  • ISCs are expected to be punctual and have good attendance.
  • ISC’s are expected to assist when needed with Sub-visits.
  • ISC’s are expected to carry a full caseload not to exceed 40 people which will be assigned by their direct Supervisor.
  • If an ISC’s caseload is below the expected cap of 40 their caseload will be considered “open” which means their caseload can be added to during the duration of their employment not to exceed 40 people.


Skills Needed:

  • A Bachelor’s degree from an accredited college or university in a human services field.
  •  A Bachelor’s degree from an accredited college or university in a non-related field plus one and/or year of relevant experience.
  •  An Associate degree and/or two (2) years of relevant experience.
  •  High school diploma or general educational development (GED) certificate plus four (4) years of relevant experience.
  • Excellent organizational skills
  • Ability to coordinate and facilitate meetings
  • Ability to work as a team member by always bringing issues, concerns or pending actions to the attention of all other COS members so they can be discussed and resolved between team members.
  • Ability to glean pertinent information from multiple sources and communicate that information effectively to all parties.
  • Ability to communicate professionally in multiple written and verbal formats (i.e. emails, required documentation, phone calls, etc.)
  • Excellent observational skills; Ability to think critically and plan strategically
  • Excellent time management skills
  • Excellent conflict resolution skills
  • Ability to develop, nurture and respect self-advocates and family member advocates.
  • Familiarity with Tennessee’s Department of Intellectual and Developmental Disabilities services is a plus.
  • Familiarity with Microsoft Word documents and templates is a plus.
  • Strong typing skills are a plus.

Additional Information


  • Health Insurance
  • Vision, Dental, and Life Insurance offered
  • Retirement Benefits after 1 year
  • Flexible Schedule – can work remotely
  • Mileage Reimbursement


How to Apply

Send resume to:


  • Date Posted: July 31, 2023
  • Type: Full-Time
  • Job Function: Human Resources
  • Service Area: Social / Human Services
  • Start Date: 08/31/2023
  • Salary Range: 36,500.00
  • Working Hours: 8-4