Tennessee Housing Development Agency

HUD Housing Counseling Coordinator

Tennessee Housing Development Agency


Job Summary



Division: Single Family Loan Operations
Reports to: Home Buyer Education Initiative Manager
Location: East TN
Full-time/Part-time: Full-time
Salary Grade: 36
Monthly Salary Range Minimum: $4,510
FLSA Classification: Exempt (03)

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Provides training and support to THDA’s network of approved homebuyer educators, housing counseling agencies and Volunteer Mortgage Loan Servicing; conducts homebuyer education and financial education workshops; provides housing counseling including but not limited to pre-purchase, post-purchase, financial literacy and default foreclosure counseling services; assists the Home Buyers Education Initiative (HBEI)face Manager by identifying new funding sources and collecting and reporting required and accurate data per funding source requirements; networks and develops relationships pertinent to THDA initiatives.

Job Responsibilities


Essential duties and responsibilities include the following. Other duties may be assigned.

  • Conduct one-on-one housing counseling sessions, in accordance to HUD’s Office of Housing Counseling; to include default, foreclosure, transitional, rental – through various methods, to include face-to-face meetings.
  • Coordinate and conduct education workshops in accordance to HUD’s Office of Housing Counseling; to include rental, credit, financial literacy, pre-purchase, and post purchase – through various methods, to include face-to-face meetings.
  • Adhere to the National Industry Standards and guidelines for Default and Foreclosure Counseling and Homeownership Counseling and Education
  • Acquires and maintains regular updates regarding industry related changes and program guidelines, to ensure knowledge for customers being served and professional development.
  • Provides timely client tracking via THDA’s internal reporting process and Client Management System.
  • Guide homeowners through Loss Mitigation – Waterfall Process.
  • Participates in local area community outreach (i.e., presentations, fairs, etc.).
  • In accordance with grant requirements, assists with quarterly & annual reporting to various funders.
  • Develops referral sources by building relationships with Regional human service organizations, local governments, professional peers and others, including Community Advisory Boards and housing related conferences.
  • Actively participates in monthly quality and process reviews to improve the effectiveness of housing counseling services; prepares in advance; provides feedback and suggestions related to improvements.
  • Assists with establishing and updating processes for the delivery of counseling and education services for various THDA programs.
  • Reviews and complies with the terms and requirements of contracts, agreements and regulations as they apply to THDA participation in housing counseling activities.



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • Bachelor’s degree and/or relevant post high school certification in related field preferred.
  • 3 years of housing-related training and/or counselling experience OR equivalent training in housing counseling or related field.
  • HUD Housing Counseling certification OR demonstrated ability to receive applicable training to obtain such certification within 6 months of employment.
  • Either has or acquires and maintains a Foreclosure Prevention Housing Counseling Certification within 12 months of employment.
  • Proven experience and knowledge in HUD’s Office of Housing Counseling, Mortgage Default, Foreclosure, and Financial Literacy

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

  • Strong understanding of home purchase and financing process, a good knowledge of Federal Housing Administration (FHA), Veterans Administration (VA), United States Department of Agriculture (USDA) and Conventional lending and applicant disclosure requirements.
  • Solid understanding of the default foreclosure process to include loss mitigation and the FHA waterfall.
  • Ability to interact in a professional manner with potential homebuyers, community partners, and homebuyer education professionals
  • Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele, constituents and program participants.
  • Excellent counseling skills for one-on-one counseling of clients.
  • Ability to think critically, plan and organize details in order to carry out projects and coordinate events.
  • Demonstrates strong presentation skills.
  • Ability to work independently to meet specific targeted goals and production expectations.
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Strong time management skills; uses time effectively; consistently meets deadlines.
  • Ability to exercise good judgment in evaluating complex situations.
  • Ability to adjust to frequent procedural changes.
  • Documents regularly, thoroughly, accurately, and completely.
  • High level of detail and accuracy.
  • Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
  • Computer literate; proficient in Microsoft Word, Excel, Outlook, Access and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

  • Current, valid driver’s license from domicile state and the ability to drive, including day and night driving.
  • Frequent in-state and possible out-of-state travel, including overnight travel.
  • Ability to work evenings and weekends as needed.
  • While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.
  • The employee is regularly required to walk; reach with hands and arms, and stoop, kneel, or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.


State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

  • A valid driver’s license
  • For the past five years, the candidate’s driving record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations

Additional Information


BENEFITS:  THDA offers an excellent benefits package:  medical, dental, vision, and life insurance options; disability insurance; retirement plans; flexible benefit pre-tax accounts for medical, dependent care, transportation, and parking; annual leave and sick leave that begin accruing after the first month of employment; and 11 paid holidays per year.  We also offer work-life balance opportunities through alternative work schedules, flexible schedules, and telecommuting.

How to Apply






  • Date Posted: September 24, 2021
  • Type: Full-Time
  • Job Function: Educator
  • Service Area: Government
  • Salary Range: $4,510