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Operation Stand Down Tennessee

Housing Case Manager, Clarksville

Operation Stand Down Tennessee


Job Summary

The position is primarily responsible for carefully assessing veteran and his/her family housing needs, developing action plans, and providing or arranging assistance to the veteran and his/her family through referrals to other community partners. The employee will work with clients to continually revise plans as needed to maximize success. The employee should expect work in both Clarksville and Nashville offices and will be expected to work in the field as needed.

Job Responsibilities

Case Management:

1.       Complete a full range of social work/ case management activities with homeless and housing vulnerable veterans and their families: Intake and Assessment, Care Planning (develop, monitor, update and revise), Referral, Liaison/Brokering, Education and Advocacy.

2.       Through direct linkage, advocacy, education, and support, implement and update the client with a comprehensive Case Management Plan to secure and/or maintain access to and use of:

  • Housing and Housing Resources: VASH, (subsidized/certificate programs) and private landlords.
  • Community Social Services and Resources: entitlements, public assistance, financial assistance, employment and legal aid.

3.       Coordinate with the client access and use of agency and community direct financial assistance resources to include rent/utility deposits, rent, utility and other relevant housing expenses.

4.       Facilitate proactive problem solving and communication between clients and landlords.

5.       Assist in the process of securing and maintaining needed program(s) eligibility documentation.            

6.       Participate with team to identify, develop and implement best practices for services.

7.       Maintain needed documentation of services rendered to include contacts, units, progress notes, assessments, care plans and outcomes.

8.       Maintain work consistent with Department/Team Quality Assurance Standards.

9.       Identify, establish and/or maintain contact with key housing services/resources providers that support permanent housing placement.

10.    Identify, establish and/or maintain contact with key veteran and social services providers of services that supporting client long-term permanent housing stability.


  1.  Enter individual client services rendered by Welcome Center staff into the client database.

General Duties:

1.       Adhere to Agency and Department policies and procedures.

2.       Participate in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.

3.       Perform other duties as designated by supervisor or agency to include assistance with events.



Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Strong preference for those candidates with experience with housing and homelessness and related social services and resources.


To perform this job successfully, an individual should have knowledge of: Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).


  • Possess valid, current Tennessee driver’s license.


  • Excellent multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients toward success.
  • Compassionate, energetic and team focused.
  • Veteran or military spouse a plus

Additional Information


This position is full-time at 40 hours/week, hybrid work schedule, beginning immediately. 30 days Holiday/PTO first year; 401K and subsidized medical, dental and vision benefits.

How to Apply

A resume and cover letter should be submitted to Selected candidate must pass a drug test and background check.


  • Date Posted: April 19, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 05/16/2022
  • Salary Range: $33,000-$40,000
  • Working Hours: 40 hrs/wk, hybrid