Homeowner Services Coordinator

Habitat for Humanity Williamson-Maury

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Job Summary

Homeowner Services Coordinator

Job Title:  Homeowner Services Coordinator – Post Purchase
Position Location:  Habitat for Humanity Williamson-Maury
Reports to: Executive Vice-President of Operations/COO
Type:  Full-time, occasional nights and weekends
Job Classification: Exempt

Job Summary

Direct Habitat’s homeowner post purchase function to strengthen the communities and families we serve. Provides communication, relationship building and support through maintaining positive connections among Habitat’s homeowners and our agency, related partners and community resources. Serves as the agency’s primary point of contact with Habitat homeowners in ensuring continued, long term homeownership success. Primary responsibilities include Habitat homeowner communication and home warranty management, delinquency and default management inclusive of bankruptcy filings, HOA management company oversight and CC&R compliance management for Habitat communities, coordination of and representation at neighborhood events.

 

Position will assist Executive Vice-President of Operations with administrative tasks as needed

Job Responsibilities

Responsibilities:

Post-Purchase

• Communicate with Habitat homeowners as needed, serving as a resource in guiding them in successful, long-term homeownership.
• Responsible for all issues with homeowners post-closing.
• Management the mortgage past-due report and work with homeowners to create payment plans to bring mortgages to a current status.
• Govern foreclosure and bankruptcy communications with attorney’s office.
• Create and distribute a quarterly newsletter to Habitat homeowners agency-wide.
• Conduct bi-weekly neighborhood inspections to ensure compliance with CC&Rs of each neighborhood. 
• Develop relationships with other non-profit agencies and key constituencies with the goal of strengthening all HFHWM communities and building partnerships that support agency goal attainment.
• Develop, coordinate and teach curriculum for post-ownership.
• Coordinate punch and walk-through appointments for Habitat partner families prior to completing their home purchase.
• Serve as main point of contact with Habitat homeowners who are completing warranty requests. Coordinate warranty work completion through approved contractor and maintain related documentation in family files.
• Conduct follow up surveys with each Habitat homeowner one year after closing on their home.
• Work closely with the homeowner’s associations (HOA’s) to ensure ongoing communication, problem solving and community development; attend HOA meetings on behalf of Habitat.
• Attend and help guide HOA board meetings and all-member meetings, working through HOA Boards and property management company representatives.

Qualifications

QUALIFICATIONS

Education:

BA/BS Degree in related field preferred.

 

Experience:

• Experience with construction management, delinquency management, project management or real estate beneficial.

• OSHA-10 Construction Safety and Health certification a plus.

• Experience working with volunteers a plus.

• Experience scheduling contractors.

• Ability to manage clean and concise work in homes that are occupied.

• Physical ability to pick up and deliver materials for work on build sites.
• Team player with excellent personnel management skills and capacity to build a strong team.

• Strong communication skills to work across departments and with various levels of management.

• Proven ability to manage a high-production construction schedule with multiple deadlines, in-house and outside resources and interdepartmental coordination.

• Experience in negotiating and managing subcontracts.

• Demonstrated planning and organizational skills, including the ability to anticipate tasks, set priorities, meet deadlines, and function smoothly under strict deadlines and shifting priorities.

• Ability to think strategically and to envision and balance “big-picture” priorities.

• Computer literacy with demonstrated experience in Microsoft Office (Word, Excel) and Internet.

• Able to respond to emergency situations calmly and effectively.

• Commitment to affordable housing and Habitat’s mission.

Additional Information

Benefits

How to Apply

Please email resume to Wayne Weaver at wweaver@hfhwm.org

Details

• Date Posted: November 18, 2020
• Type: Full-Time
• Job Function: Administrative
• Service Area: Housing