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Homeless Impact Division Director


Job Summary

Position Description

This supervisory, non-Civil Service position is currently within Metro Social Services (MSS) and serves as the Director of the Metropolitan Homeless Impact Division, the coordinating agency of the Nashville-Davidson Continuum of Care (CoC).   The director’s duties will include providing leadership in collaboration with the Mayor and Council of Metropolitan Nashville & Davidson County and the Homelessness Planning Council (CoC Governance Board entity), overseeing MHID’s role as Homeless Management Information System (HMIS) Lead, Coordinated Entry (CE) Lead, and enhancing coordination among agencies which provide services to the homeless population.

Note: In addition to a completed application, a resume must be submitted (attached to the application).   

Job Responsibilities

Typical Duties


  • Administer the planning, coordination, implementation and evaluation of the CoC’s approach to address homelessness.
  • Establish and maintain a framework to build strong inter-departmental and inter-jurisdictional coordination structure, and promote collaboration among Federal, State and local public agencies, non-profits, funders, faith-based and educational institutions, businesses, community groups and Metro departments
  • Identify existing resources, organizations, service providers, advocates and leaders in the community which address the homeless population services.  Review needs to analyze gaps in services, and analyze services to identify duplications, enhance coordination and streamline to enhance capacity. Compile information regarding homeless services provided through the CoC and other agencies.
  • Promote, manage and evaluate systems integration. Develop/enhance collaborations among agencies to address system deficiencies.
  • Directly oversee management functions for HMIS Lead and Coordinated Entry Lead responsibilities. Work with Collaborative Applicant, Homelessness Planning Council, and other Federal, State, local and private funding sources to ensure coordinated efforts for funding and service needs for those experiencing homelessness in the Nashville-Davidson CoC. Administer Metro funding, as available, to appropriately identified service delivery agencies to meet the needs of the homeless population. Develop and implement procedure for program monitoring and evaluation to ensure contract compliance and best practices for funded projects.
  • Communicate and collaborate effectively across multiple stakeholders and working groups, including service providers, funders, community members, elected officials and government agencies and those experiencing homelessness.
  • Develop issue briefs, annual homeless report, and other informational products on issues related to homeless issues, including promising evidence-based best practices and initiatives.
  • Develop and maintain documentation of activities, reports, etc.  Prepare and/or administer grants & contracts as directed.
  • Provide staff management to support the Homelessness Planning Council and its related committees.
  • Promote community awareness of the Metropolitan Homelessness Planning Council and its role in the community.
  • Serve as an advocate for increasing public awareness among citizens and provider agencies on social issues surrounding the needs of people experiencing homelessness.
  • Supervise and review the work of assigned direct report staff.
  • Evaluate the performance of all direct reports.
  • Counsel and correct staff behavior/performance as needed.
  • Develop, monitor and report performance measures and goals for the division and ensure all are measurable by data collection procedures.
  • Develop, maintain and interpret policies & procedures as it pertains to the division.

The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. 


Minimum Qualifications


Bachelor’s Degree from an accredited college or university and five (5) years of progressive leadership experience working with the homeless population.


  • Knowledge of federal, state, and other programs used as part of a coordinated response to homelessness
  • Experience in preparing and/or administering grants and contracts; experience analyzing and evaluating programs as well as measuring their effectiveness
  • Demonstrated ability to facilitate effective communication and build consensus among disparate stakeholders
  • Demonstrated ability to develop and sustain strong partnerships with stakeholders and community members and interest groups
  • Demonstrated ability to lead and manage change processes

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.


Preferred Experience, Knowledge, Skills, and Abilities


  • Master’s Degree in Social Work or a related field from an accredited college or university
  • Demonstrated commitment to preventing and ending homelessness
  • Demonstrated progressively responsible management experience; at least 10 years of supervisory experience
  • Experience with HUD compliance with HMIS Lead and Coordinated Entry requirements and working with CoC Collaborative Applicant to achieve CoC goals for ending and reducing homelessness
  • Demonstrated ability to lead and participate in collaborative efforts to coordinate policy and program goals and strategic efforts
  • Demonstrated ability to provide leadership in working with public, private, community and non-profit stakeholders to deliver on strategies to reduce homelessness
  • Knowledge of social, political and environmental issues influencing homeless program development and implementation
  • Demonstrated exceptional interpersonal, listening and communication skills
  • Demonstrated competence with regards to Accounting & Budgeting principles

Additional Information


Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week.  Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days.  Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment.  Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Medical:  Choice of two plans; Metro pays 75% of premium
Dental:  Choice of two plans; Metro pays for single coverage
Basic Life:  $50,000 basic term life coverage; Metro pays 100% of premium
Pension:  Formula-driven pension; 100% Metro funded; 10 year vesting for new employees
Paid Family Leave:  Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity:  Annual bonus beginning after 5 years of service; increases annually up to 20 years
Work Life/ Employee Assistance Program:  Wide variety of counseling, referral and consultation services provided free
Other*:  In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro
Paid leave:  (Full-time employees)

  • Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department’s human resources office)
  • Holidays: 11 holidays per year (For Non Civil Service departments, contact the department’s human resources office)
  • Sick leave: 12 days of sick leave per year
  • Other leaves: Judicial leave, military leave, bereavement leave

*See the Human Resources webpage for more details and optional benefits at

How to Apply


  • Date Posted: May 11, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Government
  • Salary Range: $100,544.84 - $160,871.75 Annually