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Catholic Charities of Tennessee

Hispanic Services Intake Case Worker

Catholic Charities of Tennessee


Job Summary

Catholic Charities has an open for the position of a Hispanic Services Intake Case Worker for the South Nashville Family Resource Center of Nashville, TN. The office is at the South Nashville Family Resource Center located at 2195 Nolensville Pike, Suite 5. This position is fulltime at 37.5 hours a week. The core hours of the center are Monday through Friday from 8:00 to 4:30 but some flexibility is needed for occasional evening and weekend activities.

Job Responsibilities

Job Responsibilities:

  • Provide case management services.
  • Provide clients with the necessary social service assistance, or referral to appropriate agencies for services.
  • Conduct workshops/groups on identified topics to improve life skills for families in the Hispanic community.
  • Attend community events and provide outreach to the Hispanic community.
  • Maintain accurate client records and documentation in Salesforce.
  • Participate in regular team meetings and planning sessions with the team.
  • Assist other team members on an as-needed basis.



  • Bachelor’s degree in social work or related field with experience in working with the Hispanic community.
  • 2 years’ experience working with the Hispanic community is preferred.
  • Fluency in English and Spanish, written and oral, is required.
  • Basic case work skills relative to the needs of families experiencing multiple problem areas such as housing, financial stability, and student achievement.
  • Knowledge of basic group facilitation skills.
  • Valid Tennessee Driver’s License and sufficient automobile insurance.

Other Skills or Requirements:

  • Ability to work with individuals experiencing a crisis.
  • Computer proficiency with Microsoft Office applications; ability to learn databases.
  • Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
  • Ability to exercise good judgment, curtesy, and tact in dealing with the public and staff.
  • Ability to handle confidential information with extreme professionalism.
  • Ability to plan, organize, and work well under pressure and/or meeting deadlines.
  • Schedule flexibility to accommodate the needs of client
  • Ability to follow tasks through to completion.
  • Effective interpersonal skills.
  • Strong written and verbal communication skills.
  • Ability to work well as a team and independently with minimal direction.

Additional Information


  • Paid time off and thirteen (13) paid holidays
  • 403B plan with company match
  • Retirement plan
  • Health insurance, vision, and dental coverage
  • Employee Assistance Program & Wellness support
  • Voluntary benefits

How to Apply

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date to:

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.


  • Date Posted: January 12, 2023
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Working Hours: 37.5 hrs./wk.