Helpdesk Technician

TN Performing Arts Center Mgmt

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Job Summary

Overview:

The Helpdesk Technician primary responsibility is assisting the IT Operations Manager and IT Architect with management, maintenance and provision of a stable, secure and highly available computer network, communications system and building display computer systems.

Job Responsibilities

Responsibilities:

• Answers staff questions in person, via phone and via email on all company supported applications and hardware.
• Troubleshoots telephone, computer, application, and printer problems.
• Determines source of computer problems (hardware, software, user access, etc.) and advises staff on appropriate action.
• Serves as a primary liaison between staff and the IT department to help resolve issues.
• Assists in monitoring company’s MDM & Dell SecureWorks product for threats and maintains accurate database of machines.
• Using and updating the Center’s IT help desk system, provides documents and resolutions for future reference.
• Keeps accurate and current IT work orders with notations about current status and detailed resolutions when closed.
• Oversees performance and maintenance of the Center’s printers and copiers.
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
• Assists IT staff in maintenance of backup system and regular testing.
• Cabling and terminations to provide data/phone drops to specified locations.
• Maintains an up-to-date inventory of computer hardware and software.
• Participates in a rotating on-call schedule.
• Assists IT staff with the configuration and deployment of infrastructure and user-based equipment, such as laptops/desktops/switches/servers/wireless APs.

The above listed duties are not all-inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

 

Qualifications

• Associate’s/Bachelor’s degree in computer science or related field, CompTIA A+ certification preferred and/or 2(+) years of tiered helpdesk experience.
• Experience supporting Microsoft Windows10, Office 2016 and Microsoft 365 (preferably including experience with Microsoft Endpoint Management & Azure AD).
• Experience supporting Dell servers, desktops and notebooks helpful.
• Familiarity with concepts of networking and routing.
• Familiarity and experience with helpdesk ticket tracking.

Additional Information

Benefits

How to Apply

Please go to our website:

Careers at TPAC | Tennessee Performing Arts Center®

Details

• Date Posted: June 1, 2021
• Type: Full-Time
• Job Function: Information Technology
• Service Area: Arts / Culture