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TN Performing Arts Center Mgmt

Helpdesk Technician

TN Performing Arts Center Mgmt


Job Summary


The Helpdesk Technician primary responsibility is assisting the IT Operations Manager and IT Architect with management, maintenance and provision of a stable, secure and highly available computer network, communications system and building display computer systems.

Job Responsibilities


  • Answers staff questions in person, via phone and via email on all company supported applications and hardware.
  • Troubleshoots telephone, computer, application, and printer problems.
  • Determines source of computer problems (hardware, software, user access, etc.) and advises staff on appropriate action.
  • Serves as a primary liaison between staff and the IT department to help resolve issues.
  • Assists in monitoring company’s MDM & Dell SecureWorks product for threats and maintains accurate database of machines.
  • Using and updating the Center’s IT help desk system, provides documents and resolutions for future reference.
  • Keeps accurate and current IT work orders with notations about current status and detailed resolutions when closed.
  • Oversees performance and maintenance of the Center’s printers and copiers.
  • Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
  • Assists IT staff in maintenance of backup system and regular testing.
  • Cabling and terminations to provide data/phone drops to specified locations.
  • Maintains an up-to-date inventory of computer hardware and software.
  • Participates in a rotating on-call schedule.
  • Assists IT staff with the configuration and deployment of infrastructure and user-based equipment, such as laptops/desktops/switches/servers/wireless APs.

The above listed duties are not all-inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.



  • Associate’s/Bachelor’s degree in computer science or related field, CompTIA A+ certification preferred and/or 2(+) years of tiered helpdesk experience.
  • Experience supporting Microsoft Windows10, Office 2016 and Microsoft 365 (preferably including experience with Microsoft Endpoint Management & Azure AD).
  • Experience supporting Dell servers, desktops and notebooks helpful.
  • Familiarity with concepts of networking and routing.
  • Familiarity and experience with helpdesk ticket tracking.

Additional Information


Medical, Vision, Dental, Life Insurance, Disability, 401K, Paid time off

How to Apply

Please go to our website:

Careers at TPAC | Tennessee Performing Arts Center®


  • Date Posted: June 1, 2021
  • Type: Full-Time
  • Job Function: Information Technology
  • Service Area: Arts / Culture