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Frist Art Museum

Help Desk Associate

Frist Art Museum

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Job Summary

Job Summary:

This new entry-level position provides end-user support and training (both on-site and remote) for the information technology and audio and visual systems of the Frist Art Museum.  The Helpdesk Associate is primarily responsible for assisting employees in all facets of end-user computing. This vital team member enables the Frist’s staff to maximize their efficiency and more effectively achieve the goals stated in our mission. 

Job Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

 

Essential Job Functions:

Under direction of the Manager of Digital Systems and in collaboration with IT and client staff, the Helpdesk Associate will: 

  • Receive, review, respond, and resolve support tickets and requests from on-site and remote workers, and will escalate when necessary.
  • Support and maintain all end-user software and hardware used at the Frist Art Museum.
  • Maintain documentation and hardware/software inventory.
  • Configure and deploy workstations for end-users.
  • Support meetings and other activities using Frist audio-visual equipment and systems.
  • Look for opportunities to improve technologies and workflow.
  • Attend technology related meetings as required and contribute as needed.
  • Perform other duties as assigned.

Qualifications

Minimum Qualifications:

  • First-hand experience supporting Windows 10 and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint).
  • Must be able to research and learn new applications, and then apply that knowledge quickly. Must be able to clearly document and clearly communicate technologies and policies to non-technical users.
  • Must be able to accommodate a flexible work schedule and to work weekends and after hours when necessary.

 

Beneficial Experience:

  • Tech stack includes Active Directory, Microsoft 365, Windows Server 2016, VMware, Veeam, Cisco Meraki, Cisco UCS, Cylance, FortiGate, and several SaaS platforms.
  • End-user technologies include Windows 10, macOS 10 and 11, Android, iOS, Canon multifunction devices, Altru, FileMaker, Teams, Zoom, and Adobe Creative Suite (primarily Illustrator, Photoshop, InDesign).
  • Ideal candidate will have experience working in an IT and/or AV department with 50-100 end users, as well as customer service experience in a non-profit or arts environment.

 

Education: Bachelor or Associate degree in Computer Science, Information Systems, or related field preferred. 

 

Additional Information

Benefits

Benefits include: medical, dental, vision, life and disability insurance, long-term care, 401(k) plan with a guaranteed employer match, paid-time off, holidays, and free parking.

How to Apply

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demands may include:

          Lifting materials up to 25 pounds

          Stooping, bending, kneeling

          Standing for long periods of time

                        Working at a computer for long periods of time

 

In compliance with the Americans with Disabilities Act, the Frist Art Museum will provide reasonable accommodations to qualified individuals with disabilities.

 

Interested candidates should send a cover letter, resume, references, and salary expectations to:

 

Frist Art Museum

919 Broadway

Nashville, Tennessee 37203-3822

Email: shorn@fristartmuseum.org or Fax: (615) 744-3339

Attention: Sheri Horn, Human Resources Director

 

The Frist Art Museum is an Equal Opportunity Employer

Women, minorities, and individuals with disabilities are encouraged to apply.

Details

  • Date Posted: November 16, 2021
  • Type: Full-Time
  • Job Function: Information Technology
  • Service Area: Arts / Culture
  • Salary Range: $18.50-$19.25/hour
  • Working Hours: 40, M-F some evenings & weekends