Congratulations to the 2021 Salute to Excellence finalists!

Operation Stand Down Tennessee

Healthcare Navigator

Operation Stand Down Tennessee


Job Summary

The Healthcare Navigator is responsible to provide and/or coordinate Veterans’ access to and/or use of VA and community healthcare resources and services. In this role, the Healthcare Navigator will be responsible for carefully assessing Veterans’ healthcare status, needs, resources, and barriers; developing and implementing the Veterans’ personal action plans; coordinating access and use of healthcare benefits (VA, private, public) and healthcare (physical/behavioral) services; coordinating access and use of community social services and resources that are barriers to health / healthcare; and providing health/healthcare education, support, and coaching.

Job Responsibilities


Healthcare Navigation/Case Management:

1.   Complete a full range of health/healthcare focused social work/case management activities with homeless and housing vulnerable veterans and their families:

  • Intake and Assessment
  • Care Planning (develop, monitor, update and revise)
  • Referral, Liaison/Brokering, Education and Advocacy

2.   Through direct assistance and support and/or education, linkage, and advocacy, implement with the Veterans their comprehensive Action Plan to secure and/or maintain access to and use of:

  • Healthcare Benefits: VA, private insurance, Medicare, TennCare/Medicaid, ACA Benefits, supplemental plans
  • Healthcare Coverage: Physical, dental, and behavioral (mental health and addiction)
  • Healthcare Services: VA, private physicians/clinics, dentists/dental clinics, therapists, indigent care clinics, indigent care pharmacy, hospital and out-patient facilities/programs, home health, hospice, and care givers.
  • Community Health / Healthcare Education Services and Resources
  • Community Social Services and Resources: housing, entitlements, public assistance, financial assistance, employment and legal aid.

3.    Provide individual and group education on relevant:

  • Veteran health issues and concerns
  • Healthcare Benefits, Systems, and Services
  • Skills Building related to Healthcare benefits, systems and services.

4.    Facilitate proactive problem solving and communication between Veterans and their primary care provider(s) and/or healthcare benefit providers.

5.    Assist in the process of securing and maintaining needed program(s) eligibility documentation for healthcare benefits and services.     

6.    Facilitate coordination of the Veteran’s healthcare issues within the context of the Veteran’s entire Action plan with team, agency and relevant community providers.

7.    Maintain needed documentation of services rendered to include contacts, units, progress notes, assessments, care plans and outcomes. This includes both agency chart and HMIS.

8.    Process expense forms and maintain required spreadsheet/tracking databases from VA and agency (i.e. vaccination, SSVF temporary financial assistance (TFA) entries at agency and in HMIS).

Resource Identification / Outreach:

1.     Identify, establish and/or maintain contact with key health/healthcare services/resources providers.

2.     Identify, establish and/or maintain contact with key Veteran and social services providers of services that supporting client long-term permanent housing stability.

3.     Provide staff training on available healthcare benefits and resources.



  • BSW or BA from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. Strong preference for MSW and those candidates with experience housing and homelessness and related social services and resources.
  • Knowledge and proficiency using: Word Processing Software (Word); Spreadsheet Software (Excel); Electronic Mail Software (Outlook); and Presentation Software (PowerPoint).
  • Possess valid, current Tennessee driver’s license.
  • Veteran Preferred.
  • Comprehensive knowledge of regional Veteran services and resources.
  • Excellent multi-tasking and time management skills.
  • Broad capacity for global thinking and creative problem solving.
  • Ability to motivate clients toward success.
  • Compassionate, energetic and team focused.

Additional Information


Liberal PTO and holidays; limited medical; flex time; 401K

How to Apply

A resume and cover letter should be submitted to No phone calls please. Selected candidate must pass a drug test and background check.


  • Date Posted: June 16, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 07/19/2021
  • Salary Range: $40,000-$45,000 DOE
  • Working Hours: 40 hrs/week