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Nashville CARES

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Health Navigator & Patient Liaison

Nashville CARES


Job Summary

As the Health Navigator & Patient Liaison you will work with individuals at risk of or living with HIV to provide medical, educational and social support and navigation throughout the care and prevention continuum. You will assist in increasing knowledge and awareness around HIV and PrEP/PEP, and ensuring access to testing, medical care and support services. You will be responsible for coordinating and implementing community HIV prevention activities, conducting risk reduction HIV/STI prevention education, performing HIV and STI testing, HIV treatment adherence, general GLBTQ health promotion support, navigation and life skills based coaching.   Contact with clients will occur both in the clinic setting and in the community. 

Job Responsibilities

Core Responsibilities: 


  • Provide individualized HIV and STI prevention support, information and training.
  • Conduct education sessions on risk factors and strategies to reduce HIV and STI transmission.
  • Conduct HIV and STI testing and provide results and counseling.
  • Implements and utilizes Evidence Based Practices and program interventions such as ARTAS (Anti-Retroviral Treatment and Access to Services).
  • Teach others about managing their mental, physical and emotional health, especially related to GLBTQ specific health activities, screenings, and medical and behavioral health care.
  • Document contact with clients and those in care at clinic in Electronic Health Record.
  • Adhere to strict procedures of confidentiality, release of information and data security.
  • Develop and implement program marketing and outreach of prevention and biomedical interventions.


Required Qualifications:

  • Bachelor’s degree in Health and Human Service or equivalent experience to meet requirements of the position.
  • Two years of Patient Navigator, Case Management, Health Education, Human Services in a medical clinic setting or equivalent experience
  • Computer literate, proficient in Microsoft Office Suite and able to learn and effectively utilize client software database.
  • Strong verbal and written communication skills and excellent interpersonal skills with ability to exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of people.  
  • Ability to work effectively with diverse populations, including gay, bisexual, and transgender communities.
  • Demonstrated knowledge of HIV/AIDS, Sexually Transmitted Infections (STIs) and transmission risks.
  • Working knowledge of biomedical interventions including PrEP and PEP treatment as prevention.
  • Minimum 2 years of experience volunteering or working in a non-profit/social service agency.
  • Valid Tennessee Driver’s License, vehicle, and automobile liability insurance to facilitate local travel required for client/agency related business.


Preferred Qualifications:

  • Experience working with at-risk populations and performing outreach
  • Evidence Based Behavioral Interventions such as ARTAS
  • Specialized training or experience in HIV prevention techniques, PrEP/PEP and STIs
  • Previous HIV field or community health center experience.
  • Spanish speaking ability is an added asset

Additional Information


Salary:  Competitive non-profit compensation 

Competitive Benefits Include: Medical, Dental, Vision, Disability, Life Insurance, 403b, generous paid holiday and time off policy (up to 27 PTO days accrued in first year) and more.

How to Apply



  • Date Posted: December 16, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)