Belle Meade Historic Site & Winery
Guest Services/Hospitality and Sales Associate (Full-Time & Part-Time positions)
Belle Meade Historic Site & Winery
Job Summary
As one of the most popular destinations in Nashville, Belle Meade Historic Site is seeking friendly, outgoing, and sales-savvy professionals to join our team. Being a part of the hospitality/sales team at Belle Meade will require individuals to be well versed in everything the site has to offer. This role will fill many positions: front end check-in and sales, retail, and working in an on-site ice cream shop. Aside from welcoming each guest, this customer-facing position will require individuals to be fully aware of all the site’s daily offerings and activities to be able to enhance guest’s overall experience.
Job Responsibilities
Responsibilities:
- To ensure excellent service standards and maintain high customer satisfaction.
- Greet customers warmly and share daily options.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and offering a potential solution.
- Ability to work the site’s booking/ ticketing system.
- Ability to work weekends.
- General retail sales and gift wrapping
- Workspace upkeep: restocking, cleaning, and alerting manager when product is low.
- Other duties as assigned.
Qualifications
Qualifications:
- Proficient in ticketing system/ point of sale applications
- Comfortable speaking with individuals or groups
- Desire to learn the history of Belle Meade Historic Site
- Flexibility and patience for the demands of a fast-paced environment
- Able to easily upsell offerings in order to achieve daily sales goals
- Team player who is ready to assist in our commitment to excellent customer service
- Able to stand for long periods of time/ walk guests to destinations/ lift 35lbs
- Time management
Additional Information
How to Apply
To Apply:
Send your resume and a cover letter to: info@visitbellemeade.com
Details
- Date Posted: April 16, 2021
- Type: Full-Time
- Job Function: Other
- Service Area: Education