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Belle Meade Historic Site & Winery

Guest Services/Hospitality and Sales Associate (Full-Time & Part-Time positions)

Belle Meade Historic Site & Winery

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Job Summary

As one of the most popular destinations in Nashville, Belle Meade Historic Site is seeking friendly, outgoing, and sales-savvy professionals to join our team. Being a part of the hospitality/sales team at Belle Meade will require individuals to be well versed in everything the site has to offer. This role will fill many positions: front end check-in and sales, retail, and working in an on-site ice cream shop. Aside from welcoming each guest, this customer-facing position will require individuals to be fully aware of all the site’s daily offerings and activities to be able to enhance guest’s overall experience.

Job Responsibilities

Responsibilities:

  • To ensure excellent service standards and maintain high customer satisfaction.
  • Greet customers warmly and share daily options.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and offering a potential solution.
  • Ability to work the site’s booking/ ticketing system.
  • Ability to work weekends.
  • General retail sales and gift wrapping
  • Workspace upkeep: restocking, cleaning, and alerting manager when product is low.
  • Other duties as assigned.

Qualifications

Qualifications:

  • Proficient in ticketing system/ point of sale applications
  • Comfortable speaking with individuals or groups
  • Desire to learn the history of Belle Meade Historic Site
  • Flexibility and patience for the demands of a fast-paced environment
  • Able to easily upsell offerings in order to achieve daily sales goals
  • Team player who is ready to assist in our commitment to excellent customer service
  • Able to stand for long periods of time/ walk guests to destinations/ lift 35lbs
  • Time management

Additional Information

How to Apply

To Apply:

Send your resume and a cover letter to: info@visitbellemeade.com

Details

  • Date Posted: April 16, 2021
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Education