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The Next Door

Front Office Assistant

The Next Door


Job Summary


The Next Door provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.


To act as point of contact for incoming calls and guests, as well as support Operations Department and Support Services Team in daily administrative tasks for The Next Door, Inc. (TND). The schedule for this position is Monday 7am-12pm and Tuesday-Friday 7am-4pm.

Job Responsibilities

Primary Responsibilities and Duties include the following:

  • Greet new and existing clients
  • Greet and direct all visitors, vendors, and employment applicants
  • Answer incoming calls and directs to appropriate staff
  • Communicate phone messages/packages to staff
  • Coordinate and communicate daily maintenance and cleaning needs to contract staff
  • Place maintenance calls to vendors as needed
  • Responsible for pickup/sorting/distributing mail
  • Provide additional coverage, as needed
  • Responsible for providing front office orientation for interim coverage
  • Misc. projects for staff (printing labels, print jobs, reformatting documents)
  • Provide administrative support to Support Services Team and Operations Department
  • Ensure front office area is clean and presentable at all times.
  • Ensure that all policies and procedures of The Next Door, Inc. are followed at all times by residents and volunteers
  • Additional responsibilities as assigned


Education and Experience:

High school diploma or GED required. Exceptional customer service skills required. Minimum 2 years of customer service experience or related experience preferred. 

Other Requirements:

  1. Possess proficient computer skills Outlook, Word, Excel, and PowerPoint
  2. Valid Driver’s license

All Employees will adhere to the following professional standards:

  • Honor the agency mission:  The mission of The Next Door is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
  • Consistently treat residents and co-workers with the utmost respect.
  • Keep ALL information regarding staff, residents, diagnosis, group information, etc. confidential at all times.
  • Work as a necessary part of the team effort.
  • Model ethical and professional behavior at all times.
  • Participate in ongoing meetings and trainings as required by the leadership of The Next Door.
  • Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door.
  • Encourage and live the core values of The Next Door, Inc., at all times: 
    • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
    • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
    • Hope ~ We believe hope is within reach for all women.
    • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good.  She does not have to be defined by her past decisions.  God loves.  God forgives.  Every woman can be whole and complete.
    • Community ~ We are building a healthy community in which our women are contributing members of society.  We need one another.  We care for one another.  We will teach our women how to build their own healthy community.
    • Respect ~ We believe each woman deserves respect from us and from each other.  We believe each woman can learn to respect herself and others.
    • Encouragement ~ We believe that our words and actions should build one another up.  We inspire one another with love and good deeds.

Additional Information


Health insurance, Teledoc, EAP, 401K, PTO, 6 paid holidays plus floating holiday, professional development hours.

How to Apply

To apply, visit www.thenextdoor.org.


  • Date Posted: April 22, 2021
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Health (Physical, Mental)
  • Working Hours: Monday 7am-12pm; Tuesday-Friday 7am-4pm