Front-of-House Manager

Thistle Farms

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Job Summary

Front-of-House Manager

Department: Cafe

Reports to: Executive Chef

Pay Grade: 10-E Manager/Mid-Level Support

Pay Range: $48,000 – $54,000/year

Job Summary: Thistle Farms is a nonprofit social enterprise dedicated to helping women survivors recover and heal from prostitution, trafficking, and addiction. We do this by providing a safe place to live, meaningful jobs, and a lifelong sisterhood of support.

The Front-of-House Manager will be responsible for managing day-to-day front-of-house operations, supervising staff, maintaining service excellence, and supporting the mission of Thistle Farms.

Supervisory Responsibilities:

• Directly manages all front-of-house employees

• Handles accountability of front-of-house employees in accordance with company policy.

• Creates weekly staff and volunteer schedule

• Manages time-off requests

Job Responsibilities

Duties/Responsibilities:

• Oversee daily front-of-house operations, ensuring smooth service and a welcoming atmosphere.

• Train, mentor, and manage front-of-house employees, promoting a positive and inclusive work environment.

• Oversee beverage menu development

• Develop and implement service standards to enhance the customer experience.

• Ensure compliance with health, safety, and sanitation regulations.

• Handle customer inquiries, concerns, and feedback in a professional manner.

• Monitor beverage and paper goods inventory and work closely with the kitchen team for seamless order coordination.

• Assist events department with staffing and other needs

• Collaborate with the leadership team to align cafe operations with the broader mission of Thistle Farms.

• Regularly measure and evaluate customer service by using various feedback tools that will help ensure continuous service improvement

• Maintain financial accountability by overseeing cash handling, sales reports, and budgeting efforts.

• Oversee Square POS and third-party ordering platforms to ensure all items are correct, up-to-date, and operating efficiently.

• Check phone messages daily and provide timely response to messages.

• Other duties as assigned

Qualifications

Required Skills/Qualifications

• 3-5 years of leadership experience in a cafe, restaurant, or hospitality management role.

• Strong leadership and team-building skills with a passion for mentorship.

• Excellent communication and customer service abilities.

• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

• Familiarity with POS systems and basic financial management.

• Excellent time management skills with a proven ability to meet deadlines.

• Commitment to the mission and values of Thistle Farms.

• Thorough knowledge of food, beverage, retail, and event industry standards and trends

• Flexibility to work weekends, holidays, and special events as needed.

• Proficiency in Microsoft Office

Physical Requirements:

• Typical work week- 40 hours/week

• Position requires prolonged standing, bending, stooping, twisting, lifting 25 lbs or more, and repetitive hand/wrist motion

• Work with hot, cold and hazardous equipment as well as operate phones, copiers, computers, Point-of-Sale, and other office equipment

Additional Information

Benefits

How to Apply

Careers & Internships – Thistle Farms

Details

• Date Posted: February 28, 2025
• Type: Full-Time
• Job Function: Other
• Service Area: Other
• Start Date: 02/17/2025
• Salary Range: 48,000-54,000
• Working Hours: M-F, 8:00am-4:30pm