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Martha O'Bryan Center

Fannie Battle Family Coach

Martha O'Bryan Center


Job Summary


The Coach works one-on-one with a participant in a collaborative process to help identify and achieve goals. Using Family Centered Coaching, a Coach strives to serve the whole family, keeping the participants, in the driver’s seat, and being aware that families are the experts on their own strengths and perceived challenges ahead. Coaches are just one member of the CARE team that includes the Employment Navigator, Financial Counselor, Engagement Coordinator (EC), and other MOBC and partner support systems. The Coach is often-times the primary contact for the family, and is responsible for enrollment of participants into the Family Empowerment Program (FEP), obtaining all necessary signed documents, assessing family for needs, guiding families in goal setting around core areas of service, referring family to needed partners or providers in the community, and updating progress in the shared database until family exits the program.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES                                                                                            

  • Maintains 15 families enrolled into program at a given time, with a goal of serving 25 families per year.
  • Provides holistic and comprehensive services to all participants including: intake assessments, goal setting, long-term action plan development, progress monitoring, budgeting, advocacy and referrals. 
  • Meets with family on a regular basis for 6-18 months on average.  During the first 3 months a majority of follow-up meetings should be held in person rather than over the telephone.
  • Connects families with needed and available community resources.  Follows up with participants and agencies as appropriate to document use/success of referral.
  • Inputs accurate and complete data for all interactions with participants into Agency database.
  • Ensures that all documents submitted on behalf of a participant are valid.
  • Communicates regularly with Employment Navigator, Financial Counselor, and other support systems as needed.  Participates in regular staff meetings, staff training programs, supervisory sessions, and accepts responsibility for developing a cohesive and positive team culture.
  • Assists in maintaining meaningful relationships with partnering organizations including landlords, churches, employers, volunteers, and local businesses.
  • Actively makes efforts to seek out and meet with other local community resources partners that could informally collaborate with the FEP to provide additional services and supports to those in FEP.
  • Collaborates with the CARE team to ensure that any children in the FEP who are nearing the age of “phasing out” of their Early Learning Center (ELC) are connected and linked to services at their local Family Resource Center (FRC).
  • Adheres to Agency policies, procedures, and professional code of ethics.
  • Performs other duties as assigned.



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

  • Bachelor’s Degree in Social Work or a related field.
  • Experience and demonstrated interest in working with persons experiencing poverty
  • Knowledge of community resources and counseling/coaching/social work practices

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

  • Excellent documentation skills.
  • Ability to guide and motivate others toward achieving goals.
  • Ability to convey non-judgmental and open personal qualities with a clear sense of boundaries.
  • Maintains credibility through sincerity, honesty, and discretion.  A strong sense of and respect for confidentiality concerning participants and fellow employees. 
  • Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate.
  • Ability to interpret the Agency to the community in a positive manner.
  • Relationship Management:  Builds relationships internally and externally through communication efforts with the CARE team, the FEP team, FEP partners, potential FEP partners, and the community. Ability to cultivate, build, maintain, and strengthen partnerships with a diverse group of people, including low-income, urban residents.  Demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit the FEP.
  • Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support by developing relationships that drive results.  Strong time management skills; uses time effectively; consistently meets deadlines.
  • Excellent verbal and written communication skills. Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
  • Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
  • Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
  • Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others
  • Strong interpersonal skills; excellent customer service skills.
  • Possess a valid driver’s license. Ability to legally operate a motor vehicle and provide own transportation.
  • Ability to speak, read, and write in English.
  • Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.  Preferred skills in Microsoft Word, Excel, and Outlook.

outside of the Agency, and organize pertinent data and program materials.

  • Regular work attendance.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to stand, walk, sit, use hands to feel objects with tools or controls, reach with hands and arms, talk, and hear.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to moderate noise levels in the work environment.  Family Resource Centers and Early Learning Centers, where much of the case work takes place, host a variety of activities by a variety of providers and are located in communities that serve families with low income.

Additional Information


This position is elegible for benefits.

How to Apply

Apply Here


  • Date Posted: October 20, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services