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TN Voices

Family Support Specialist in the Courts (Middle TN)

TN Voices


Job Summary

Skills & Knowledge Required:

  • Knowledge of the service area and of resources for children with mental health issues.
  • Knowledge and personal experience with children who have behavioral disorders.
  • Knowledge and experience with the juvenile justice, educational, and other child-serving systems.
  • Desire to help and support parents of children with SED, with strong customer service skills.
  • Commitment to system of care principles, cultural competency & effective teamwork.
  • Excellent communication, organizational, problem-solving/creative thinking skills.
  • Established support system and access to resources.
  • Basic computer and writing skills.

Job Responsibilities

Duties & Responsibilities/Principal Activities:

  • Assists the family in navigating various child-serving systems and in connecting with resources.
  • Assists the family in navigating the juvenile justice and court systems.
  • Assists assigned families in securing both formal & informal supports to meet the family’s needs.
  • Assists families/caregivers to develop attainable goals that help the child function better in the home, school, and community through promoting and modeling system of care.
  • Ensures that required paperwork is completed as instructed in the assigned time frame.
  • Completes and disseminates service plan to client and family.
  • Schedules meetings and provides client with date, time & location.
  • Partners with family in identifying and overcoming barriers/service gaps.
  • Monitors the progress of the Service Plan as the primary contact person for completion of tasks.
  • Models and teaches effective advocacy skills, provides caregiver active support and regular visits.
  • Other duties and/or tasks as assigned.
  • Conform to CARF standards as applicable.
  • Other duties as assigned
  • Must have a valid driver’s license and proof of current auto insurance



Bachelor’s degree in social or behavioral science or closely related field required, Master’s preferred. Parent/caregiver or legal guardian of child with mental health diagnosis required. Certified Family Support Specialist (CFSS) preferred. Personal experience with children’s mental health issues and in navigating child-serving systems. Non-profit organization experience and work history within child serving systems preferred, including but not exclusive of juvenile justice, protective services, or other child serving systems.

Additional Information


A career at TN Voices offers a motivating and team player environment with a comprehensive benefits package for full-time employees including Health, Dental, Vision, Company Paid Life Insurance, 403b plan with match and supplemental benefits options – in addition to thirteen (13) paid holidays and a generous PTO accrual system.

How to Apply

Please email your resume to Blair Chapman at


  • Date Posted: November 23, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 12/07/2020
  • Working Hours: 40 hours/week