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TN Voices

Family Support Specialist (Clay County)

TN Voices


Job Summary

Skills & Knowledge Required:

  • Knowledge of the service area and of resources for children with mental health issues.
  • Knowledge and personal experience with children who have behavioral disorders.
  • Knowledge and experience with the juvenile justice, educational, and other child-serving systems.
  • Desire to help and support parents of children with SED, with strong customer service skills.
  • Commitment to system of care principles, cultural competency & effective team work.
  • Excellent communication, organizational, problem-solving/creative thinking skills.
  • Established support system and access to resources.
  • Basic computer and writing skills.

Job Responsibilities

Duties & Responsibilities/Principal Activities:

  • Assists the family in navigating various child-serving systems and in connecting with resources.
  • Assists assigned families in securing both formal & informal supports to meet the family’s needs.
  • Assists families/caregivers to develop attainable goals that help the child function better in the home, school and community through promoting and modeling system of care.
  • Facilitates Child and Family Team (CFT) meetings (as needed):
    • Develops agenda with caregiver; lead the meeting if caregiver not willing/ready to do so.
    • Arranges for time and place of meeting.
    • Ensures that CFT and other required paperwork are completed as instructed.
    • Completes and disseminates service plan to team members with their tasks highlighted.
    • Schedules subsequent CFT meetings and provides members with date, time & location.
    • Partners with family/CFT members in identifying and overcoming barriers/service gaps.
  • Monitors the progress of the Service Plan as the primary contact person for completion of tasks.
  • Assists the family in securing medication management, psychological/psychiatric evaluations if needed.
  • Models and teaches effective advocacy skills, provides caregiver active support and regular visits.
  • Ensure that we conform to CARF standards applicable to the services provided.
  • Other duties and/or tasks as assigned.
  • This position requires a valid drivers license and proof of current auto insurance.


Minimum of high school diploma – Certified Family Support Specialist (CFSS) preferred. Family member or caregiver of child with mental health diagnosis. Personal experience with children’s mental health issues and in navigating child-serving systems. Non-profit organization experience and work history within child serving systems preferred.

Additional Information


A career at TN Voices offers a motivating and team player environment with a comprehensive benefits package for full-time employees including Health, Dental, Vision, Company Paid Life Insurance, 403b plan with match and supplemental benefits options – in addition to thirteen (13) paid holidays and a generous PTO accrual system.

How to Apply

Please email your current resume to Blair Chapman at bchapman@tnvoices.org.


  • Date Posted: May 5, 2021
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Health (Physical, Mental)
  • Start Date: 05/17/2021
  • Working Hours: 40 hrs/wk; M-F