YWCA Nashville & Middle Tennessee
Family Support Specialist
YWCA Nashville & Middle Tennessee
Position engages children/t190eens in trauma informed and age/developmentally appropriate activities. Assists with program enrollment, data collection, safety planning, resource linkage and co-facilitation of the YWCA Family Services Program groups.
Relationships and Contacts
Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, senior and executive management.
Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, general public, vendors, and board members.
- Effectively interacts with child residents, organizing their activities and motivating them to participate, including mothers as appropriate.
- Manage groups of children ranging in age from infant to teens in Family Services-related activities.
- Communicate with staff and volunteers to ensure delivery of quality child enrichment activities and recreational activities.
- Provide respite care for parents in shelter as feasible.
- Provides backup support as needed, as liaison for families with schools, day care centers and other agencies.
- Assists with data collection and complete documentation in a timely fashion.
- Co-facilitates support groups and Strengthening Families groups.
- Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner.
- Provide transportation for residents as appropriate.
- Provide support and assistance to volunteers as needed during shift.
- Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
- Monitor resident activity throughout shelter and manage conflict through appropriate intervention.
- Protect confidentiality of clients and client records at all times.
- Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
- Perform other duties as assigned.
Education and Experience
Position requires a high school diploma or equivalent and a minimum of six months child-care related experience required. Bachelor’s degree in social work or related mental health field preferred. Knowledge of Children’s Enrichment Activities, Trauma Informed Care practices, Verbal De-Escalation techniques, Positive Discipline models, Adverse Childhood Experiences and Empowerment based service delivery preferred.
- Must be fit for travel by automobile and willing to travel independently to reach engagements.
- Ability to carry boxes/materials with various weights up to 30 lbs.
- Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
- Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl.
- Manual dexterity required for typing and the use of standard office equipment.
- Ability to speak concisely.
- Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.
- Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.
- Ability to work long and flexible hours, including weekends and evenings.
- Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.
- Ability to successfully function under pressure in critical situations
- Ability to interact with diverse backgrounds and social economic levels.
- Effectively manage conflict and crises.
- Strong problem solving and analytical thinking.
- Ability to exercise sound judgment and discretion.
- Sensitivity to the needs of DV survivors and their children.
- Excellent organizational and time management.
- Successful collaborative skills working with a variety of groups.
- Excellent interpersonal and relationship building skills.
- Competency with MS Office and database management.
- Understanding and sensitivity of the intersectionality of race and domestic violence.
How to Apply
- Date Posted: November 23, 2021
- Type: Full-Time
- Job Function: Other
- Service Area: Children / Youth
- Start Date: 12/06/2021
- Salary Range: 16.00/hour
- Working Hours: 40 hrs/week; varies