Martha O'Bryan Center
Family Recruitment Specialist
Martha O'Bryan Center
The FSN Recruitment Specialist actively works to enroll families into MOBC’s Family Success Network. The Recruitment Specialist frequently serves as the first point of contact for new MOBC families and works to build relationships and trust with clients. This role performs a multitude of community outreach functions: regularly calling, texting, and messaging potential clients, hosting community and digital events, and frequently canvasing the neighborhood. The Recruitment Specialist clearly articulates the Family Success Networks benefits and opportunities, and helps to connect East Nashville residents to MOBC’s unique menu of support. In addition, in collaboration with the MOBC’s Intake Specialist, the Recruitment Specialist works to ensure all FSN families complete the enrollment process and are referred to appropriate MOBC and partner supports. Recruitment Specialist
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
- Builds trusting relationships with East Nashville residents.
- Develops innovative recruitment plans to attract families to MOBC’s Family Success Network.
- Actively recruits for MOBC’s Family Success Network through calls, texts, and home visits.
- Conduct both digital and community-based outreach.
- Regularly canvases within the Cayce Community.
- Represents the Family Success Network at outreach and engagement events.
- Gives public presentations about MOBC’s Family Success Network.
- Creates brochures, press releases, flyers, and other marketing materials for MOBC’s Family Success Network.
- Provides a warm, welcoming point of entry into the Martha O’Bryan Center.
- Greets all clients with respect and kindness.
- Completes holistic intake assessment with clients including MOBC’s required registration forms, the Arizona Needs Assessment, and ACE’s Survey.
- Makes referrals to relevant MOBC supports based on assessment (early learning, adult learning, health and wellness, employment and financial empowerment, crisis and economic support, food security, access to high quality schools, out of school time supports, and community recreation and asset building, etc.).
- Inputs necessary information into MOBC and partner databases, maintains confidential case files, documents progress and retention employment documentation.
- Utilizes data to inform programming and analyze program utilization, progress and effectiveness.
- Regularly reports program accomplishments and develop PR strategies for highlighting program success. Prepares and disseminates progress reports; communicates status on team participation, outputs, and outcomes.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Education and Experience:
- Bachelor’s degree in fields of Human or Social Services or related field
- Experience working with young children and families, particularly those living in poverty.
- Training in Trauma-Informed Care training, family-centered coaching, conscious discipline, and ACES preferred.
Knowledge and Abilities:
- Passion for working with families.
- Ability to work in a chaotic, sometimes noisy environment.
- Knowledge of cultural, social, and economic background of the population being served.
- Knowledge of intake process, skills and methods of relating to clients and families.
- Experience completing assessments and intake information for clients and family members in order to assist the providers to develop and implement the plan of care that provides maximum benefits to the client.
- Ability to work in a team setting.
- Strong interpersonal skills; excellent customer service skills.
- Excellent verbal and written communication skills.
- Maintains a high level of confidentiality regarding sensitive information.
- Maintains credibility through sincerity, honesty, and discretion.
- Builds and maintains positive relationships with internal and external constituents.
- Strong organizational skills.
- Strong time management skills; uses time effectively; consistently meets deadlines.
- Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet. Knowledge of Google Suite and Microsoft Office.
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
- Regular local travel (15%).
- Current, valid driver’s license.
This position is eligible for benefits.
How to Apply
- Date Posted: October 13, 2020
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Social / Human Services