Family Empowerment Program Engagement Coordinator

Martha O'Bryan Center

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Job Summary

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with longstanding history and deep community roots, grounded in tradition and strengthened by innovation.  Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948.  This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations.  Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling and public charter schools East End Prep and Explore! Community School.

Mission Statement:  On a foundation of Christian faith, Martha O’Bryan Center empowers children, youth, and adults in poverty to transform their lives through work, education, employment, and fellowship.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The Engagement Coordinator develops key relationships among all sites including Fannie Battle’s Early Learning Center (ELC), MOBC’s Family Resource Center (FRC), and MOBC’s Family Success Center (FSC), building a linkage / pathway for families as they transition from an early learning center environment into a primary school. The Engagement Coordinator will provide resource guidance, plan and coordinate family engagement events, assist other CARE team members in planning workshops and trainings, and build trust among partners and sites for referrals and services to be shared cohesively along a continuum. The Engagement Coordinator will provide case management/family coaching services for 10 families, and overflow if needed from the ELC.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Ensures efficient inter-program and partner communication by distributing information and resources in a timely manner, allowing for team members to be aware of partnerships, resources, and events.
• Keenly aware of the program and assists in ensuring day-to-day functions are running smoothly to allow objectives to be met.
• Assists in coordination and facilitation of special programming, professional development or other similar activities that will enhance programming and increase competencies with partners and/or families in the program (ex: hosting a resource fair for the FEP)
• Collaborates with existing partners to understand the current resources that are readily available to families in the FEP; distributes information to all FEP staff and clients
• Actively makes seeks out and meets with other local community resources partners that could informally collaborate with the FEP to provide additional services and supports to those in FEP.
• Collaborates with the care team to ensure that any children in the FEP who are nearing the age of “phasing out” of their early childhood learning center are connected and linked to the engagement coordinator at the FRC. Initiates contact with the family and the family’s current coach to ensure a warm handoff occurs prior to the family finishing their time at the early learning center. Follows up with the family and begins to engage the family at the FRC and/or FSC.
• Engages with families at the FRC to ensure that families have access to the services and supports that they need.
• Provides appropriate referrals to FEP families along with community members who present to the FRC needing resources.

Meeting Planning:

• Prepares, schedules, and leads meetings with the care team and FEP staff as it relates to resources and event planning at the ELC, FRC, and FSC.
• Prepares agendas and makes arrangements for available resources and materials needed in order to facilitate a successful meeting.
• Coordinates services for events such as accommodations, facilities, and catering in order to provide a hospitable environment.
• Evaluates and selects vendors to provide services according to grant requirements in order to ensure meeting objectives are met.
• Prepares all necessary materials to allow for communication before, during and after meetings.
• Handles all meeting information requests and follows-up to ensure effective communication with all parties involved.
• Welcomes guests and answers or directs inquiries to create a hospitable environment.

Family Focused Event Planning:

• Works with the care team to organize and coordinate family focused events allowing for families to connect and build stronger bonds.
• Organizes and coordinates at least 6 family events each year at the FRC. The coordinator is also able to assist in planning and coordinating family events at the corresponding ELC.
• Prepares all necessary materials for family focused events in order to ensure event objectives are met.
• Coordinates catering, vendor and other resource needs necessary for an engaging and inviting event for families.
• Ensures budget availability and billing requirements to ensure grant budget allowances are not exceeded.
• Coordinates with the FRC director, ELC director, and UW on marketing and promotion for all events.
• Collaborates with the FRC employees, ELC employees, the care team, and FEP staff to ensure that each event is meeting the needs of all parties involved.

Family Coaching/Case Management:

• Provides case management/family coaching services for 10 families, and overflow if needed from the ELC.

Qualifications

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• College degree or equivalent work experience
• One or more years of administrative support experience preferred
• One or more years of event planning or project management experience preferred
• One or more years of social work experience preferred

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Excellent verbal and written communication skills.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.
• Relationship Management:  Builds relationships internally and externally through communication efforts with the care team, the FEP team, FEP partners, potential FEP partners, and the community.
• Demonstrates credibility in all interactions and demonstrates the ability to effectively build a network of contacts and resources that would benefit the FEP
• Outcome Motivated: Creates and maintains high performance standards that capitalize on opportunities to build support for Finance, Health and Education, by developing relationships that drive results
• Effective Communication: Ability to effectively communicate through oral, written and technological means; actively listening and expressing oneself clearly, to ensure those that need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
• Ability to Multi-task: Ability to manage multiple projects simultaneously; requires knowledge of time management, setting priorities, and managing project plans
• Initiative and Self-motivation: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
• Stress Tolerance: Displays emotional resilience and the ability to withstand pressure on an on-going basis; Deals with difficult situations while maintaining performance; Seeks support from others when necessary and uses appropriate coping techniques
• Team Work: Works collaboratively with other to achieve goals and objectives; continually tries to improve team effectiveness; hold self and others accountable for team performance; motivates and encourages all members to work together in order to achieve maximum results; Supports group decisions and puts group goals ahead of own goals; effectively interacts with others

SPECIAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is required to stand, walk, sit, use hands to feel objects with tools or controls, reach with hands and arms, talk, and hear.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to moderate noise levels in the work environment.  Family Resource Centers and Early Learning Centers, where much of the case work takes place, host a variety of activities by a variety of providers and are located in communities that serve families with low income.

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER

Additional Information

Benefits

How to Apply

Apply online at http://www.marthaobryan.org/careers

Details

• Date Posted: March 12, 2020
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Children / Youth