Family Coach Manager

Martha O'Bryan Center

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Job Summary

Martha O’Bryan Center (MOBC) is searching for Family Coach Manager to join our Family Success Network team.

ABOUT MARTHA O’BRYAN CENTER

A dynamic anti-poverty nonprofit organization with deep community roots, Martha O’Bryan Center (MOBC) serves low wealth families and children in Middle TN.  Our mission – We assist families rise above poverty in one generation.  Operating 10 sites in Nashville and working collaboratively across Middle TN, our headquarter services are in Nashville’s Cayce Place Homes. 

Recognized for building new service models that expand the “opportunity landscape” for families, working with MOBC means contributing to a culture of innovation, collaboration and leadership.   Over 8,000 people are directly served annually across two program pathways – EDUCATION including early childhood, youth development, k-8 charter schools, high school Academic Student Unions, post-secondary support and FAMILTY ECONOMIC MOBILITY including parent empowerment, adult education and post secondary services, career support, preschool care, food security, and family/crisis counseling.

POSITION SUMMARY

MOBC’s Family Coach Manager provides leadership, supervision, and capacity building supports to MOBC’s team of family coaches including its Family Success Network (FSN) Coaches, Family Collective Coaches, and Tennessee Alliance for Economic Mobility (TAEM) Coaches.    Using Family Centered Coaching, the Family Coach Manager strives to serve the whole family, keeping the participants in the driver’s seat, and being aware that families are the experts on their own strengths and perceived challenges ahead. Lead Family Coach Manager takes part in MOBC’s trauma-informed care coordination as they engage with MOBC support systems as well as community partners to help families work towards their self-identified goals. In collaboration with other department leadership, the Lead Family Coach Manager will also be an active participant of the Family Success Network team, supporting efforts through community outreach, data collection and analysis, contract compliance, and insurance of two-generational Key Performance Indicators where all children are school ready, all caregivers have living wage paying jobs with ladder up opportunities, and all families are stable and thriving.  This position also oversees MOBC’s Family Support Americorps Specialist and helps ensure coaches work together, in a collaborative, strength-based manner to assess and advocate for family needs and opportunities.

MOBC Family Success Network

Beginning in 2017, MOBC conducted a Human-Centered Design Process with Cayce residents to incorporate lessons learned from its Academic Student Unions and recast its early childhood education programming as two-generational, whole-family programming. Our goal was to create an accessible and inclusive third space where community members would belong, to develop a two-gen framework that provides families with the tools, opportunities, and networks necessary for educational success, economic security, and holistic wellbeing, and to surround families with a team of support that would empower and uplift families to their individual goals. The resulting Family Success Network combines MOBC and partner services in a single setting, serving the child and parent together with coordinated hours. Offerings include early learning interventions, parent education, high school equivalency prep, college/career coaching, health and wellness supports (developmental screenings, nutrition workshops, health advocacy), family and couples counseling, crisis supports, and recreation and fellowship opportunities. Together, these services address key indicators surrounding education, employment, health/wellbeing, and social capital. Family-Centered Coaching lies at the heart of this new framework, with families served as an interconnected unit with coexistent goals. Based on assessment of strengths, needs, and wellness, families will be assigned a Family Success Coach and a tiered level of support. This includes regular one-on-one coaching and trauma-informed care coordination. 

This is a grant funded position. MOBC is currently working toward sustaining this role, however, funding for this position is only guaranteed till June 30, 2023.

Job Responsibilities

JOB RESPONSIBILITIES

• Provides leadership and instruction to the family coach team on achieving goals and developing skills.
• Provides direct supervision, includes hiring, setting goals, managing performance and overseeing professional development, to FSN Family Coaches, Family Collective Coaches, TAEM Coaches, and the Family Support Specialist (AmeriCorps).
• Organizes and plan team meetings for distributing information to family coaches and stakeholders.
• Responsible for managing and motivating family coaches daily.
• Implements a diverse menu of program activities, featuring family coaches, in line with the mission of the Martha O’ Bryan Center and the goals of the Family Success Network.
• Assists with collection and analysis of data for reporting, contract compliance and to improve performances. Manages process of data collection; examines research & program evaluation, to develop evidence-based support and interventions and ensure data driven programming.
• Regularly monitors and audits files to ensure grant and contract compliance.
• Oversee family coaches’ budgets and expenses.
• Coordinate scheduling for clients’ meetings, care coordination, and home visits with coaches.
• Serve as a backup for coaching when necessary.
• Prepares and disseminates annual Family Coaching formation progress reports; communicates status on team participation, outputs, and outcomes.
• Listen to family coaches’ feedback and troubleshoot any issues and conflicts.
• Connects families and family coaches with needed and available community resources.

Qualifications

Our ideal candidate will have:

• Bachelor’s degree in fields of Human or Social Services or related field
• Two years of experience working with young children and families, particularly those living in poverty.
• Training in Trauma-Informed Care training, family-centered coaching, conscious discipline, and ACES preferred.
• Passion for working with young children.
• Ability to work in a chaotic, sometimes noisy environment.
• Strong interpersonal skills; excellent customer service skills.
• Excellent verbal and written communication skills.
• Maintains a high level of confidentiality regarding sensitive information.
• Maintains credibility through sincerity, honesty, and discretion.
• Builds and maintains positive relationships with internal and external constituents.
• Strong organizational skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet. Knowledge of Google Suite and Microsoft Office.

Additional Information

Benefits

How to Apply

HOW TO APPLY:

1. Please use the following link to access our career page: https://secure2.entertimeonline.com/ta/MOBC.careers?CareersSearch

2. Choose “Martha O’Bryan” from the Categories drop down box.

3. Click on the Job Title to be directed to the position description, and to apply.

Details

• Date Posted: October 5, 2022
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Community Development
• Salary Range: $55,000-$58,000
• Working Hours: 40hrs/wk