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YWCA Nashville & Middle Tennessee

Family Advocate

YWCA Nashville & Middle Tennessee


Job Summary

Position Summary

Position is responsible for program enrollment, data collection, safety planning, advocacy, resource linkage, case management, and co-facilitation of Strengthening Families Program groups.


Job Responsibilities

Essential Responsibilities

  • Identify barriers to client success and make appropriate referrals to overcome those barriers.
  • Interact closely with community organizations to remain current on resources available in order to disseminate accurate information; advocates for survivors and makes, and trains others to make, appropriate referrals.
  • Serves as family liaison with schools, day care centers and other agencies.
  • Provide individual and group support for residents living in Weaver Center, transitional housing clients, and community clients.
  • Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
  • Measure results, track data and complete timely documentation
  • Facilitate support groups and Strengthening Families groups
  • Provide rotating schedule facilitator support
  • Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.

Additional Responsibilities

  • Conduct intake and orientation to program and shelter in a timely and caring manner.
  • Conduct exit interviews and safety planning with residents departing shelter.
  • Respond to crisis calls and make appropriate referrals.
  • Assume responsibility for residential coverage, as appropriate.
  • Provide transportation for residents as appropriate.
  • Provide support and assistance to volunteers as needed during shift.
  • Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
  • Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
  • Protect confidentiality of clients and client records at all times.
  • Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
  • Perform other duties as assigned.


Minimum Requirements

Education and Experience

Position requires a bachelor’s degree in Social Work or related fields. A minimum of 2 years of case management experience preferred or a minimum of 3 years of experience in a related field. Knowledge of Children Enrichment Activities, Trauma Informed Care practices, Verbal De-Escalation techniques, Positive Discipline models, Adverse Childhood Experiences and Empowerment based service delivery preferred. A minimum of 1 year of childcare-related experience is required.

Physical Requirements

  • Must be fit for travel by automobile and willing to travel independently to reach engagements.
  • Ability to carry boxes/materials with various weights up to 25 lbs.
  • Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
  • Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl.
  • Manual dexterity required for typing and the use of standard office equipment.
  • Ability to speak concisely.
  • Tolerant to various noise levels: noise level in the work environment varies may be very quiet to moderate.


Other Requirements

  • Position requires the incumbent to have a valid drivers license, vehicle insurance and a clear driving record for the last three years.
  • Ability to work long and flexible hours, including weekends and evenings.
  • Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.


Skill Competencies

  • Ability to work with children of all ages.
  • A thorough understanding of Trauma Informed Care.
  • Knowledge of positive youth development principles
  • Ability to successfully function under pressure in critical situations
  • Ability to interact with diverse backgrounds and social economic levels.
  • Effectively manage conflict and crises.
  • Strong problem solving and analytical thinking.
  • Ability to exercise sound judgment and discretion.
  • Sensitivity to the needs of DV survivors and their children.
  • Excellent organizational and time management.
  • Successful collaborative skills working with a variety of groups.
  • Excellent interpersonal and relationship building skills.
  • Competency with MS Office and willingness to learn database software.
  • Understanding and sensitivity of the intersectionality of race and domestic violence.

Additional Information


Eliminating racism and empowering women is the mission of the YWCA Nashville. Work with us and receive:

*10 Paid Holidays *Employer Paid Medical *Employer Paid Long Term Disability *Parental Leave

*2 Floating Holidays *Employer Paid Vision *Employer Paid $25K Life *Health Reimbursement

How to Apply

For faster consideration, please use the link below!




  • Date Posted: November 10, 2022
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Social / Human Services
  • Start Date: 11/10/2022
  • Salary Range: 40,000
  • Working Hours: 40 hrs/wk