Event Manager

The Tennessee Performing Arts Center

Apply

Job Summary

Tennessee Performing Arts Center (TPAC) values staff diversity and actively encourages people from a variety of backgrounds with different experiences, perspectives, skills, and stories to advance our nonprofit mission and enrich our organizational culture.

 

Job Title: Event Manager            

Department: Event Management

Reports to: Director of Event Management

Job Type: Exempt

TPAC is a nonprofit performing arts organization and cultural anchor providing enriching arts experiences for all ages, empowering lifelong arts education programs, artistic expression reflective of our community, arts connections for the local economy, and sustainable support for professional resident companies and local artists.

Guided by our mission we are seeking individuals who value collaboration, innovation, and respect. A team player who knows that we are most successful when everyone feels empowered to bring their best and contributes to an environment that values every individual.

Objective

The Event Manager supports the Event Management department to ensure a successful event from advance to event day for the diverse events TPAC offers annually, including internal events, TPAC and WMAP programming, TPAC Education, TPAC Resident Companies, State, and rental clients. The Event Manager serves as the representative and central point of communication on assigned events between the client, venue, and outside vendors by acquiring all event details while effectively coordinating event needs with all internal departments. Working closely with the event operations team, the Event Manager ensures event needs and client requests are successfully executed from load-in to load-out to maintain a smooth event day and client satisfaction.

Job Responsibilities

Primary Responsibilities

• Advances the event as assigned with the artist, promoter, or tour manager once booking and contract has been completed by Programming.
• Acquires, manages, and maintains all event specific information and verifies event needs and requests internally with Security, Guest Services, Tech, Food & Beverage, Education and Box Office departments.
• Works closely with the Technical Department to keep track of any production needs on stage while coordinating all services needed off stage throughout the venue from backstage to the front of house.
• Compiles comprehensive event notes, room diagrams, and parking plans while ensuring that all event details have been confirmed by internal departments and communicated appropriately.
• Acts as venue representative to the client during the event day monitoring execution and changes in event logistics from the beginning of load-in to load-out.
• Coordinates all event elements from parking, backstage access, hospitality, security, timeline, setup, meet & greets, and any other items pertinent to the proper and successful operation of the event. Reports issues as they arise during the event day to the Director of Event Management.
• Maintains complete and up-to-date event files, records, databases, and permits. Has a working knowledge of deal structures and event expenses to support the Director and Programming Department at time of settlement.
• Proactively manages all event set-ups, activations, and ensures required equipment is prepared and delivered according to event needs, requests, and diagrams.

 

The responsibilities listed above are not all inclusive. Other related duties may be assigned.

 

Qualifications

Skills and Knowledge

Required

• Bachelor’s degree from four-year College or University; or two to four years related experience and/or training; or equivalent combination of education and experience.
• A minimum of two to four years Event Management, Event Operations, or Production experience or training in the public assembly industry preferred.
• Intuitive communication and listening skills, including the ability to constructively resolve conflicts, while interacting with varying levels of staff, artists, vendors, and clients.
• Strong leadership while working as a positive, motivated team member, fostering helpful and cooperative conduct, and willingness to learn and work with others.
• Detail-oriented, organized, and able to multi-task under pressure with the ability to anticipate problems and implement corrective action.
• A “can do” service attitude, consistently providing excellent customer service to every client, whether internal or external, while maintaining the highest level of professionalism and pro-active work ethic.
• Experience with crowd management and remaining calm under pressure.

Highly Desired

• Experience with CAD or room diagram software.
• Independent and critical thinking, making competent and timely decisions in the best interest of all concerned while addressing TPAC, State and local laws, policies, and procedures. 

 

 

Essential Functions and Working Conditions

The functions described here are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Frequent Functions

• Physical: Seeing, Hearing/Listening, Dexterity, Ascending/Descending Stairs, Standing/Being Stationary for long periods of time
• Mental: Understanding & writing simple written/verbal communications, Analysis/Problem Solving, Judgement/Decision Making, Spatial Awareness, Basic Math Skills
• Work Environment: Shift work, Works with others, Verbal Communication, Face to Face Contact, Ability to work nights & weekends.

Occasional Functions

• Physical: Lifting/Moves/Transports 25 lbs., Pushing/Pulling, Bending/Stooping
• Work Environment: Ability to work outside in all weather conditions including seasonably hot or cold temperatures, loud Environment, working with flashing lights, Working in the dark, Remote work potential.

TPAC is an Equal Employment Opportunity employer.  All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristic.

Additional Information

Benefits

How to Apply

Please apply online at Careers at TPAC – Tennessee Performing Arts Center®

Details

• Date Posted: December 20, 2021
• Type: Full-Time
• Job Function: Other
• Service Area: Arts / Culture