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Safe Haven Family Shelter

Employment Navigator

Safe Haven Family Shelter


Job Summary

The Employment Navigator regularly meets with Family Empowerment clients to assist them in their search for employment by assessing their abilities, helping them create resumes, and providing career resources.  The career coach will organize and attend hiring fairs to build connections with local employers, coordinate client care with Case Managers from Safe Haven, keep accurate case notes, session notes, and client goals for clients being assisted and enter all data into Salesforce, per the requirements of the DHS/United Way grants.

Job Responsibilities

  • Successfully connect clients with employment and log employment placements within Salesforce.  Work with all clients from FEP seeking employment or desiring to increase employment income.
  • Hold employment sessions with clients, logging all sessions and communication with families in Salesforce.
  • Assist participants in assessing their skills, abilities, and interests, and guide them in developing employment and career goals; set goals for all families seeking employment and log goals in Salesforce.
  • Coach clients through the job readiness process: creating a resume, assess interests and/or skills, job search, filling out applications, interview preparation.
  • Collaborate with employers to identify local job opportunities; log leads and communication with employers in Salesforce.
  • Advise participants on training options to secure immediate employment and collaborate to identify long-term growth opportunities through advanced training, higher education, certificate programs and/or professional/trade certification(s).
  • Develop innovative solutions to common barriers to employment such as connecting to childcare and transportation services.
  • Host at least one event per month; events can include employment classes (resume writing, job searching strategies and interview skills) or career fairs at locations accessible to clients in the program.
  • Comply with grant requirements and funder expectations to collect accurate eligibility information, complete paperwork, monitor compliance with rules and regulations, ensure data and reports are accurate, and deadlines are met.
  • Participate in staff meetings and training that enhance ability to perform duties and provide professional development.
  • Other duties as assigned.


  • College degree or equivalent work experience required. Workforce Development certification a plus.
  • At least two (2) years relevant experience in a workforce development, human resources, /or job readiness program preferred (i.e. case management, tracking outcomes, managing reports and deadlines, supervising staff, or other operational responsibilities).
  • Passion for providing human services that help individuals secure employment.
  • Strong commitment to customer service and rapid response service delivery.
  • Familiarity with the Nashville community resources available to vulnerable populations preferred.
  • Experience working with individuals from diverse backgrounds, low-income and those with multiple barriers to employment preferred.
  • Ability to work independently with minimal direction as well as collaboratively.


  • Work Environment: Office setting. Must be able to sit / stand for 8 hours.
  • Walking, bending, light lifting up to 25 lbs.
  • Must be able to travel to community service providers and families in need.
  • Must be able to drive a 15 passenger van.

Additional Information


Competitive salary and great benefits.

How to Apply

To apply, please visit:

No phone calls please.

Safe Haven is an equal opportunity employer.


  • Date Posted: October 23, 2020
  • Type: Full-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Working Hours: Working Hours: 5 days per week; Some Evenings and Saturdays