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Nashville International Center for Empowerment

Employment and Cash Assistance Administrative Assistant

Nashville International Center for Empowerment


Job Summary

Nashville International Center for Empowerment (NICE), established in 2005, is a nonprofit 501(c)(3), ethnic community-based organization, dedicated to ensuring refugees and immigrants achieve their full potential now and for generations to come. The Employment and Cash Assistance Administrative Assistant will report to the Employment and Cash Assistance Associate Program Manager. The Employment and Cash Assistance Administrative Assistant will help refugees obtain the resources and life skills to become self-sufficient and achieve sustained social and economic well-being. This a full-time, 40+ hour per week position.

Job Responsibilities

Major Responsibilities:

  • Provide support for RCA (Refugee Cash Assistance) and RSS (Refugee Support
    Services) teams
  • Create and maintain systems and processes for data management within the RSS and
    RCA programs
  • Ensuring good working relationships and clear communication with clients, employers,
    and other Resettlement team members, as well as maintaining NICE’s network of
  • Provide follow-up services for clients, including administering surveys
  • Maintain confidentiality with clients
  • Provide intake, assessment, and enrollment of RCA clients
  • Initiate RCA enrollment process for participants deemed eligible for assistance
  • Meet with clients in-person, or via telephone/video, to explain program rights and
    responsibilities, using appropriate interpretation
  • Ensure accurate documentation is collected and updated into the TOR case files and
    verify that potential enrollees are not enrolled in any other cash assistance programs
  • Ensure monthly compliance of program participants and distribute RCA checks
  • Screen clients monthly for continued RCA eligibility
  • Administer monthly cash assistance payments and track expenses
  • Refer RCA clients to employment services, ELT services, and other services as
  • Coordinate with colleagues across departments on addressing participant needs and
    barriers to self-sufficiency
  • Ensure case files and reports are maintained in accordance with grant requirements
  • Participate in all program meetings, staff development, and wellness activities
  • Attend all required state training and meetings
  • Provide transportation for clients as needed
  • Additional duties as assigned



  • Advanced Excel/Google Sheets experience
  • High levels of organization and attention to detail
  • Ability to work with a diverse team
  • Ability to plan, prioritize, manage, and complete tasks on a deadline
  • Ability to remain flexible and responsive to evolving program needs
  • Strong interpersonal and verbal communication skills
  • High levels of motivation, self-reliance, and independence
  • Excellent written and oral English proficiency
  • Advanced computer and typing skills
  • Demonstrated knowledge of databases and data systems, especially federal and state
  • Knowledge of current TANF, social service, employment/labor, and welfare issues and trends preferred but not required
  • Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Russian, and Ukrainian are preferred but not required
  • Reliable transportation
  • Must hold a Bachelor’s Degree
  • Minimum 2-3 years of experience in non-profit settings


Additional Information


Paid holidays, vacation and PTO, health care reimbursement and 401k

How to Apply

Send a cover letter and resume to Qualified candidates will be contacted for an interview. No calls or emails. Applications without the requested information will not be considered.


  • Date Posted: November 23, 2022
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Social / Human Services
  • Salary Range: $36,000-$38,000
  • Working Hours: 40 hrs/wk